Sales Executive
Irlam Associates is a specialist in Logistics & Supply Chain recruitment, working nationally for a host of high-profile businesses within the industry.
We are proud to be representing one of the UK's largest and well-known same-day courier network services in their search for a fantastic Telesales Executive to join their highly successful team at their site close to Tunbridge Wells. This is a highly targeted role where you will be responsible for gaining new customers and developing and retaining existing business through a service-led approach.
Key Responsibilities:
Managing incoming and outgoing customer calls (both existing and new customers and lapsed customers) in order to sell logistics solutions and services. Upselling to customers across all services and handling customer enquiries around available services and pricing; proactively pursuing undeveloped areas. Explaining service pricing, following up on quotes, and negotiating with customers to increase margins. Accurately and efficiently entering all customer information into the available Customer Relationship Manager system (CRM) and maintaining a list of potential leads and following up with those customers by making subsequent sales pitches. Providing a high level of customer care through regular contact, obtaining feedback, and monitoring account performance to ensure retention and growth across all logistics modes for all customers. Resolving customer issues and queries as necessary. Working in close collaboration and alignment with the relevant branch departments across the UK organisation regarding customer requirements, issues and queries, planning and development. Maintaining working knowledge of all products and services across all transport modes and keeping up to date on industry developments through research, personal development, current affairs, trends, as well as actively engaging across internal platforms and completing relevant training and personal development plans. Key Skills:
Experience working in a proactive sales role. Proven track record of sales success with sound knowledge of sales processes and customer retention skills. Able to present and communicate effectively with a strong focus on excellent customer service and relationship-building skills with both customers and internal stakeholders. Strong interpersonal skills, able to organise, administer, plan and prioritise effectively. Ability to influence others. Ability to take the initiative as well as collaborate with teams across the wider UK network. Sound financial and commercial acumen (you will be responsible for cost-effective quotations) with excellent attention to detail. Experience of Microsoft Office, Word, Excel, and knowledge of CRM systems too. This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person.
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Managing incoming and outgoing customer calls (both existing and new customers and lapsed customers) in order to sell logistics solutions and services. Upselling to customers across all services and handling customer enquiries around available services and pricing; proactively pursuing undeveloped areas. Explaining service pricing, following up on quotes, and negotiating with customers to increase margins. Accurately and efficiently entering all customer information into the available Customer Relationship Manager system (CRM) and maintaining a list of potential leads and following up with those customers by making subsequent sales pitches. Providing a high level of customer care through regular contact, obtaining feedback, and monitoring account performance to ensure retention and growth across all logistics modes for all customers. Resolving customer issues and queries as necessary. Working in close collaboration and alignment with the relevant branch departments across the UK organisation regarding customer requirements, issues and queries, planning and development. Maintaining working knowledge of all products and services across all transport modes and keeping up to date on industry developments through research, personal development, current affairs, trends, as well as actively engaging across internal platforms and completing relevant training and personal development plans. Key Skills:
Experience working in a proactive sales role. Proven track record of sales success with sound knowledge of sales processes and customer retention skills. Able to present and communicate effectively with a strong focus on excellent customer service and relationship-building skills with both customers and internal stakeholders. Strong interpersonal skills, able to organise, administer, plan and prioritise effectively. Ability to influence others. Ability to take the initiative as well as collaborate with teams across the wider UK network. Sound financial and commercial acumen (you will be responsible for cost-effective quotations) with excellent attention to detail. Experience of Microsoft Office, Word, Excel, and knowledge of CRM systems too. This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person.
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