Sell the manufacturer range of new and used car products meeting agreed sales volumes.
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Person Specification
Proof of Right to Work in the UK. Experience Motor industry experience. Skills & Knowledge Full UK driving licence. Smart appearance. Competency in numeracy, literacy and IT. Relevant product knowledge. Key Responsibilities
Follow precisely and consistently the manufacturer sales process including meeting enquiry management targets. Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers. Ensure the showroom, displays, customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively to the required manufacturer standard. To include the availability of brochures and display of manufacturer vehicles. Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities. Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure relationships are maintained for potential (repeat) business. Actively convey the culture of putting customers first by means of TCF at all times. Maximise sales opportunities by offering finance solutions to customers, as well as adhering to the FCA guidelines at all times with regard to portraying financial information and regulated activities. Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department. To participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department. Carry out accurate appraisals of all vehicles offered for part exchange. The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below: We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN We operate across 6 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities. We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk Skills for the job Literacy
Numeracy
Organisational Skills
Smart Appearance Can't see the role? Have any questions? Contact Us!
#J-18808-Ljbffr
Proof of Right to Work in the UK. Experience Motor industry experience. Skills & Knowledge Full UK driving licence. Smart appearance. Competency in numeracy, literacy and IT. Relevant product knowledge. Key Responsibilities
Follow precisely and consistently the manufacturer sales process including meeting enquiry management targets. Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers. Ensure the showroom, displays, customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively to the required manufacturer standard. To include the availability of brochures and display of manufacturer vehicles. Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities. Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure relationships are maintained for potential (repeat) business. Actively convey the culture of putting customers first by means of TCF at all times. Maximise sales opportunities by offering finance solutions to customers, as well as adhering to the FCA guidelines at all times with regard to portraying financial information and regulated activities. Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department. To participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department. Carry out accurate appraisals of all vehicles offered for part exchange. The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below: We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN We operate across 6 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities. We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk Skills for the job Literacy
Numeracy
Organisational Skills
Smart Appearance Can't see the role? Have any questions? Contact Us!
#J-18808-Ljbffr
