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Job Description Coordinate all group arrangements Work with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departments Follow up with Post-Conference reports and review group billings Input all group bookings and update booking activities in the system on a weekly basis Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process Maintain gifts inventory and coordinate the sending of gifts to clients Arrange site inspections for potential clients Promote positive relations with clients and attend to all requests expediently and courteously Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
Qualifications Minimum 1 year of experience in a similar capacity Fluent in English (both writing & speaking) Proficient in MS Office programs University Graduate Strong verbal and written communication skills
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