You will be responsible for the correct billing of fees and prompt collection of cash within the Sales Ledger Team.
Your responsibilities will include: Updating and maintaining the billing system in relation to admissions, discharges, and financial information Collecting income for care fees through the raising of invoices and managing the recovery of debts Ensuring payments from providers are made within the HC-One timeframes Maintaining the posting and allocation of cash received Addressing queries from residents, care homes, and relatives efficiently, diarising all communications On a monthly basis, reconciling the income and cash within the required timeframe Closing Date: 24th January 2025
You will have excellent communication and listening skills, as the role will involve dealing with a variety of enquiries by telephone and email, some of which may be of a sensitive nature. Ideally, you will have previous experience working within a sales ledger/credit control environment, have some knowledge of the care industry, and worked as part of a team in a previous role. You will be Excel and Word literate, have good analytical skills and a high level of attention to detail, and have the ability to work to tight deadlines. Safeguarding is everyone's responsibility, and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm, or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
HC-One offers professional residential, nursing, and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted, and professional people who have a clear understanding of our Residents' individual needs, choices, and wishes. We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.
What HC-One offers Award-winning learning and development 25 days annual leave An opportunity to learn from experienced colleagues as part of an outstanding and committed team. GP online - providing around-the-clock GP consultation via an interactive app - available to you and your children under 16 Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
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Your responsibilities will include: Updating and maintaining the billing system in relation to admissions, discharges, and financial information Collecting income for care fees through the raising of invoices and managing the recovery of debts Ensuring payments from providers are made within the HC-One timeframes Maintaining the posting and allocation of cash received Addressing queries from residents, care homes, and relatives efficiently, diarising all communications On a monthly basis, reconciling the income and cash within the required timeframe Closing Date: 24th January 2025
You will have excellent communication and listening skills, as the role will involve dealing with a variety of enquiries by telephone and email, some of which may be of a sensitive nature. Ideally, you will have previous experience working within a sales ledger/credit control environment, have some knowledge of the care industry, and worked as part of a team in a previous role. You will be Excel and Word literate, have good analytical skills and a high level of attention to detail, and have the ability to work to tight deadlines. Safeguarding is everyone's responsibility, and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm, or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
HC-One offers professional residential, nursing, and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom. We are very proud of our outstanding team at HC-One. They are caring, warm-hearted, and professional people who have a clear understanding of our Residents' individual needs, choices, and wishes. We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.
What HC-One offers Award-winning learning and development 25 days annual leave An opportunity to learn from experienced colleagues as part of an outstanding and committed team. GP online - providing around-the-clock GP consultation via an interactive app - available to you and your children under 16 Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
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