Sales Manager – Harrods

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Are you a good match? Good understanding of the luxury retail industry and adhering to high standards. Previous leadership experience and solid customer service skills. Well-versed in analysing business needs and leveraging commercial opportunities. Confident working within a fast-paced and dynamic retail environment. Adopt a flexible mindset and demonstrate strong learning agility. Eager to learn new competencies, capabilities and knowledge, whilst sharing expertise with their team. What are we expecting from you? The Manager is primarily responsible for developing the business and client portfolio of the boutique. The main responsibility is to increase turnover in the boutique by developing existing clients and securing new ones. They develop and implement programs and action plans to generate business for the boutique, aligned with the Maison's image. They are also responsible for the elaboration, implementation, optimisation and monitoring of the boutique's growth strategy, aligned with market and HQ objectives, whilst supporting the daily retail business in line with the Boutique management team. Finally, they support the team by working cross-functionally to ensure other team members' development action plans are implemented, and by contributing to trainings and sharing best practices. Client Base Expansion and Sales... Develop, nurture, and grow personal client portfolio and long-term client strategy with new and existing clients. Devise unique and differentiating ways to treat and develop client loyalty, aligned with the CRM boutique management teams. Propose actions and identify opportunities to recruit new clients, identify targets to be approached and implement action plans. Initiate partnerships and participate in events in order to help designated sales associates recruit new clients and increase performance with existing clients. Work with the CRM Manager to consolidate client lists to invite clients to regional and international events. Prepare and mentor designated SAs before client events (invitation timeline and follow-up, CP Tray strategy review, negotiation training, client experiences). Brand Ambassador... Uphold Van Cleef & Arpels' image by maintaining a professional demeanour at all times and ensuring the Maison standards are observed. Ensure boutique floor presence to capture and develop new clients, and as an ambassador key reference person/mentor for the team. Actively support the team with advice and guidance on individual initiatives, and by sharing best practices. Work with the regional team to share insights and information to support performance. Collaborate with marketing teams to identify stock opportunities. Team Development... Manage the team in support of the Boutique Manager to ensure the smooth running of the store and achieve the objectives. Establish a positive and dynamic work atmosphere by setting performance and client development objectives (clienteling, gifting, customer treatment). Nurture a strong feedback culture to develop team members. Uphold a positive presence on the shopfloor and animate the team. Implement and ensure the use of sales support, clienteling tools and learning resources. More than a role.... We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations. The recruitment process Send your application online. If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. During the recruitment process you will meet the Boutique Director, Retail Director, UK Managing Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.

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