You will be an expert advisor on the Daisy CCaaS and On-Premise CX portfolio, supporting the Sales Team as a consultant for both new logo and existing clients. As a Sales Specialist you will be responsible for driving the growth of the Unified communications portfolio with specific focus on Contact Centre. This may include sourcing new business opportunities to sell to a target customer base in both private and public sector.
The role is predominantly customer facing, requiring ownership of, and an ability to develop, drive and execute all phases of the sales cycle. This includes, but is not limited to, the identification and qualification of opportunities, solution presentation, commercial negotiation, order processing, and working with PreSales colleagues and vendors to produce high level solution designs and quotes.
You should be comfortable working in a dynamic environment and capable of prioritising workload based on the customer’s expectations whilst following internal governance demands of the business.
What you will be doing:
Subject Matter Expertise and Solution Development: Become a specialist in Daisy’s CX and contact centre solutions. Understand customer objectives, technical/commercial requirements, and propose tailored solutions. Stay updated with sales and vendor certifications and industry trends. Sales and Proposal Support: Assist sales teams with RFP/RFI responses, proposals, and crafting Statements of Work (SoWs). Proactively identify sales opportunities in both existing and new accounts. Project Leadership and Commercial Management: Lead opportunity qualification for complex migration, transition, and transformation projects. Negotiate SoWs and manage commercial aspects of deals worth £50k-£500k. Develop cost, effort, and pricing models for proposals. Collaboration and Cross-Functional Teamwork: Work cohesively with cross-functional teams to deliver innovative, realistic solutions. Build strong internal relationships to foster a team environment and contribute to Daisy UC proposition development. Customer and Partner Engagement: Build strong partnerships by aligning customer business objectives with Daisy’s solutions. Lead partner selection and onboarding to support pre-sales and projects. Qualifications
What you need to have done already: 1. Technical and Industry Expertise: Familiarity with CCaaS, CPaaS, on-premise, and hybrid contact center solutions (e.g., RingCentral, 8x8, Five9). Strong knowledge of the UK Unified Communications market, emerging trends, and market-leading vendors. Experience with tools like Microsoft Office and Salesforce. Demonstrated success in achieving and exceeding sales targets. Skilled in creating, managing, negotiating, and closing substantial contracts. 3. Exceptional Communication and Presentation Skills: Effective in persuasive one-on-one communication and group presentations. Strong verbal, written, and numeric skills, with attention to detail. 4. Ambition and Adaptability: Goal-oriented, self-motivated, and flexible to adapt to change. Commitment to continuous self-improvement and professional development through training and certifications. 5. Teamwork and Leadership: Supports and collaborates with colleagues to achieve team success. Ability to set and achieve performance goals aligned with organizational objectives.
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Subject Matter Expertise and Solution Development: Become a specialist in Daisy’s CX and contact centre solutions. Understand customer objectives, technical/commercial requirements, and propose tailored solutions. Stay updated with sales and vendor certifications and industry trends. Sales and Proposal Support: Assist sales teams with RFP/RFI responses, proposals, and crafting Statements of Work (SoWs). Proactively identify sales opportunities in both existing and new accounts. Project Leadership and Commercial Management: Lead opportunity qualification for complex migration, transition, and transformation projects. Negotiate SoWs and manage commercial aspects of deals worth £50k-£500k. Develop cost, effort, and pricing models for proposals. Collaboration and Cross-Functional Teamwork: Work cohesively with cross-functional teams to deliver innovative, realistic solutions. Build strong internal relationships to foster a team environment and contribute to Daisy UC proposition development. Customer and Partner Engagement: Build strong partnerships by aligning customer business objectives with Daisy’s solutions. Lead partner selection and onboarding to support pre-sales and projects. Qualifications
What you need to have done already: 1. Technical and Industry Expertise: Familiarity with CCaaS, CPaaS, on-premise, and hybrid contact center solutions (e.g., RingCentral, 8x8, Five9). Strong knowledge of the UK Unified Communications market, emerging trends, and market-leading vendors. Experience with tools like Microsoft Office and Salesforce. Demonstrated success in achieving and exceeding sales targets. Skilled in creating, managing, negotiating, and closing substantial contracts. 3. Exceptional Communication and Presentation Skills: Effective in persuasive one-on-one communication and group presentations. Strong verbal, written, and numeric skills, with attention to detail. 4. Ambition and Adaptability: Goal-oriented, self-motivated, and flexible to adapt to change. Commitment to continuous self-improvement and professional development through training and certifications. 5. Teamwork and Leadership: Supports and collaborates with colleagues to achieve team success. Ability to set and achieve performance goals aligned with organizational objectives.
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