Sales Support Administrator

Head of Service Excellence & Sales Support Hours: 37 hours a week (Monday to Thursday 9 am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £113m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 81 for December 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 520 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Role Overview: The Sales Support team plays a key role in organising and offering administrative support to the sales team and associated FluidOne business areas. Joining this key part of our organisation, you will be responsible for a variety of tasks, which will need review and response within a structured SLA timescale and with excellent attention to detail. You will be confident in effective communication within the Sales Support team, with our extended business operational staff and with a variety of supplier/vendor service contacts. Responsibilities: Supporting the Sales Team with the creation of Sales Quotes/Order forms in an accurate manner and issuing formal order documents to specified client contacts for approval. Ensuring that orders raised are correctly aligned to the provisioning/project teams. Assist Sales and DBAMs with regards to obtaining service and project pricing including special bid/price support applications. Assisting with reporting to sales on out-of-contract client services and collating renewal quotations for them to present. Ensure that financial values associated with Sales Orders raised are correct and reflect the sale accurately. Where required, update and maintain CRM records to a high standard. Assist the wider business audience with effective direction regarding cease actions and client contract information. Assisting with receiving incoming calls to FluidOne and providing professional response and assistance to any questions raised. Requirements: Attention to detail and a proactive approach is crucial to this role. Excellent communication skills, both written and verbal are essential. The ability to effectively multitask. Exceptional organisational skills are key to the success of this role. Knowledge of Microsoft Office package is a must. Prior experience with Salesforce and/or CPQ applications would be beneficial. Benefits after probationary period: Employee Assistance programme (EAP). Life assurance (3 x salary). Sodexo Discount Platform. Pension contribution- 5% company contribution. Generous Holiday Entitlement. One day off for Birthday. Half price internet connectivity. Department incentives. How To Apply: Send CV with covering letter to

recruitment@fluidone.com

with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

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