Our client is within the logistics and construction industry looking to recruit an experienced and professional Sales Support Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email. This is a fast-paced role where attention to detail and coordination skills will be required alongside enjoying dealing with customers and building rapport.
You have a great opportunity to gain additional bonuses whilst dealing with the inbound sales which is a real salary booster!
Main Duties
Providing a high level of customer service over the telephone, webchat and email
Securing an order by converting a call into a confirmed order
Processing orders and bookings with accuracy
Dealing with customer enquiries and queries
Upselling products/services wherever possible to maximise an order
Taking payment details and processing the payment
Skills and Knowledge
An excellent telephone manner – remaining friendly, polite, and professional at all times.
Great communication, interpersonal, and IT skills.
Very good attention to detail to ensure accuracy of information
Good understanding of the sales process.
Good organisation skills with the ability to use own initiative.
Reliable, flexible and adaptable.
Hardworking and conscientious.
Positive, motivated, and pro-active.
Ability to remain calm and patient when under pressure.
Ability to work within a busy and fast-paced customer focused sales environment.
Salary and Benefits
There is a company and personal quarterly bonus scheme
25 days holiday + BH which increases with length of service
Pension
Working Hours
8.5 hours each day (9 hours and half hour unpaid lunch break) between 7.00 am to 6.00 pm Monday to Friday
Saturday morning from 8.00 am to 12.00 pm on a rota basis (1 in 8)
Due to lack of public transport in location, own transport will be required
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