Sales Support Analyst

Purpose Provide excellent standard of sales administrative support, effectively maintain, and improve procedures to track and progress sales enquiries from initial contact to order. Responsibilities and Accountabilities Provide proactive assistance and support to the sales team. Manage the TPI, Office and Sales Support inbox. Qualify telephone and email enquiries, directing accordingly. Accurately capture and process all orders in Starks customer management system (CRM), billing systems, and management information systems as necessary. Ensure quality of sales orders/contract processing is of the highest standard: timely, accurate and comprehensive. Create and process maintenance agreements. Adhere to all commercial service level agreements, processing and responding to orders and queries within defined timelines. Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes. Identify issues with and errors in order data and if unable to resolve, escalate to Team. Carry out transactional sales of goods and services, including maintenance agreements. Manage and monitor in-house consoles to ensure prompt response to jobs raised. Create new, and manage existing, monitoring statistics reports within Microsoft Excel. Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate. Maintain up to date and accurate query records in centralised query database. Provide consistently helpful, efficient, and courteous support to customers and colleagues. Demonstrate ownership of tasks, activities and projects and use initiative. Proactively liaise with and quickly build rapport with customers and suppliers. Manage and maintain accurate and up to date paper and electronic files in centralised folders. Undertake methodical administration as required. Arrange and set up monthly and weekly in-house sales meetings. Attend meetings to discuss sales admin procedures as relevant. Participate in regular training/learning activities to maintain and develop skills and knowledge. Carry out regular audit report for framework procured sales. Proactively updating and creating process documents. Maintain and circulate price lists, product overviews, and master quotations. Monitor and maintain sales order value spreadsheet and update commission records as required. Meet and greet sales visitors to Stark, arranging refreshments as needed. Adhere to all Stark policies, procedures and working practices. Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work. Any other reasonable duties as required.

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