At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.
As we are expanding our team, we’re looking for
Sales Support Assistant
to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! About the role: We are looking for a proactive, energetic, and communicative
Sales Support Assistant
with strong business acumen and passion for innovation to join our team. Are you ready to build the future of payments and take the next step in your career to help the business growth of small and medium merchants? If so, join our London based sales team at myPOS UK! What you’ll do:
Provide 1 st
level support to myPOS merchants, partners, and sales consultants in the region. Ensure clients’ issues are addressed promptly and resolved; Help customers with various aspects of the business: from commercial questions, related to myPOS payment terminals, myPOS Online, Payment Tag and other products of our ecosystem, as well as customer due diligence (KYC) and support with the general usage of our payment solutions or the myPOS account; Collaborate closely with other departments within the myPOS Group, such as Sales, Sales Operations, Business Development, the international support department, Operations and Finance; Support customers to help them understand how to use the products and services offered by myPOS; Inform and guide customers during account opening and customer due diligence process (KYC / CDD); Identify opportunities for upselling/cross-selling and conducting sales, based on prospects and customers’ needs; Help customers understand the pricing structure of their product(s) of choice and provide clarity on the fees they should expect to pay; Monitor the day-to-day business, including technical/commercial support and complaints; Establish and maintain contacts with existing and new customers to provide support and guidance, ensuring their requests are handled timely and accurately; Process information in Zendesk, CRM, and internal operational systems and financial administration; Apply regulations, procedures, and work instructions to your daily routine. Your Profile: Flexible person who thinks outside the box and possesses a can-do attitude; Great communication skills and eager to assist customers with problem-solving; A team player, able to coordinate efforts and be well synchronized with teammates; Absolute prerequisite: at least 2 years of experience in a call center, telephone support department or similar high-pace environment, preferably with a telecom provider or IT-related companies; Demonstrated knowledge of and affinity with mobile information technology or telecom and the willingness to expand this knowledge; Experience with administration and working with systems such as ticketing and CRM, invoicing, and Microsoft Office applications such as Outlook, Excel, and Word; Passion for technology and the latest developments; Excellent English language skills, both verbally and in writing. What we've got to offer: The opportunity to work in a diverse and international team of professionals building the future of Payment Solutions; Friendly hi-tech environment; Attractive and motivating salary; Promotions and a salary review based on performance; Private Health Insurance; Dental insurance; Life insurance; Income protection; Pension plan; Exciting team-building events on a multi-national level. Who we are: Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible, and affordable solutions that keep things easy. Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past. Pro tip: Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth! myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances. Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck! Apply by submitting your resume in English below!
#J-18808-Ljbffr
Sales Support Assistant
to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! About the role: We are looking for a proactive, energetic, and communicative
Sales Support Assistant
with strong business acumen and passion for innovation to join our team. Are you ready to build the future of payments and take the next step in your career to help the business growth of small and medium merchants? If so, join our London based sales team at myPOS UK! What you’ll do:
Provide 1 st
level support to myPOS merchants, partners, and sales consultants in the region. Ensure clients’ issues are addressed promptly and resolved; Help customers with various aspects of the business: from commercial questions, related to myPOS payment terminals, myPOS Online, Payment Tag and other products of our ecosystem, as well as customer due diligence (KYC) and support with the general usage of our payment solutions or the myPOS account; Collaborate closely with other departments within the myPOS Group, such as Sales, Sales Operations, Business Development, the international support department, Operations and Finance; Support customers to help them understand how to use the products and services offered by myPOS; Inform and guide customers during account opening and customer due diligence process (KYC / CDD); Identify opportunities for upselling/cross-selling and conducting sales, based on prospects and customers’ needs; Help customers understand the pricing structure of their product(s) of choice and provide clarity on the fees they should expect to pay; Monitor the day-to-day business, including technical/commercial support and complaints; Establish and maintain contacts with existing and new customers to provide support and guidance, ensuring their requests are handled timely and accurately; Process information in Zendesk, CRM, and internal operational systems and financial administration; Apply regulations, procedures, and work instructions to your daily routine. Your Profile: Flexible person who thinks outside the box and possesses a can-do attitude; Great communication skills and eager to assist customers with problem-solving; A team player, able to coordinate efforts and be well synchronized with teammates; Absolute prerequisite: at least 2 years of experience in a call center, telephone support department or similar high-pace environment, preferably with a telecom provider or IT-related companies; Demonstrated knowledge of and affinity with mobile information technology or telecom and the willingness to expand this knowledge; Experience with administration and working with systems such as ticketing and CRM, invoicing, and Microsoft Office applications such as Outlook, Excel, and Word; Passion for technology and the latest developments; Excellent English language skills, both verbally and in writing. What we've got to offer: The opportunity to work in a diverse and international team of professionals building the future of Payment Solutions; Friendly hi-tech environment; Attractive and motivating salary; Promotions and a salary review based on performance; Private Health Insurance; Dental insurance; Life insurance; Income protection; Pension plan; Exciting team-building events on a multi-national level. Who we are: Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible, and affordable solutions that keep things easy. Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past. Pro tip: Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth! myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances. Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck! Apply by submitting your resume in English below!
#J-18808-Ljbffr
