Select how often (in days) to receive an alert:
The Asmodee Group is the leading independent publisher and distributor of board games in the world. ASMODEE is a French company created in 1995 with the objective of dusting off the classic image of the game world through modern and innovative games.
Today, ASMODEE is an international group, but it still retains the peppers of its DNA: sharing, expertise, originality, innovation and a nice dose of offbeat. Asmodee games are distributed in over 50 countries.
Asmodee is known and recognised for its best-sellers such as Catan, Ticket to Ride, Dobble, Splendor and its trading cards (Pokémon, Star Wars, Lord of the Rings licences, etc.).
The Asmodee Group has four main activities: Publishing and distribution of board games, Digital and Entertainment.
Job Summary
Please note - to be considered for this role, you must upload a cover letter to support your application. This is a varied role and is an integral role to the Sales Support Team.
Providing and coordinating support to the sales team, including processing orders. Handling customer enquiries including taking calls and responding via email. Maintaining accurate and up to date customer data. Liaising with other colleagues/departments to ensure a smooth process and to quickly resolve any issues that may occur. Completing administrative and support tasks in a timely manner keeping those involved informed. What does this role Involve
Accurately set up customers in the sales system. Accurately process orders on the sales system. Ensure customer data is up to date and accurate. Create and distribute daily sales communications using the appropriate sales and marketing materials. Answer inbound sales calls, handle all queries including raising problem logs, communicating with retailers about the issues and liaising with other departments to resolve them and take messages as appropriate. Liaise with colleagues to organise the new product release sheet and other marketing material, including image and copy requests. Track orders and provide PODs (Proof of Delivery), interacting with couriers as necessary. Manipulate data on Excel for specific retailers and for internal reporting. What are we looking for
Strong interpersonal skills with ability to quickly establish rapport and build trust (E). Confident communicator both verbal and written (E). Ability to multi-task and be adaptable to changing demands and priorities (E). Work well under pressure (E). Strong team player but happy to work independently (E). Positive and enthusiastic with a passion to learn and deliver fantastic customer service (E). Resilient and determined (E). Previous experience in the toy and game industry (D). Interest in gaming (D). Why join Asmodee UK? We offer an opportunity to learn and develop in a growing company working with wonderful people and products. In addition to a competitive salary, you will receive a great benefits package including 24 days holiday, rising with service (+ bank holidays) and staff discount on all our products! We offer a hybrid working environment, offering flexibility to balance work and life. Our Commitment Our purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences. We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. Asmodee is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Our aim is to provide a working environment where everyone is treated with respect and dignity.
#J-18808-Ljbffr
Please note - to be considered for this role, you must upload a cover letter to support your application. This is a varied role and is an integral role to the Sales Support Team.
Providing and coordinating support to the sales team, including processing orders. Handling customer enquiries including taking calls and responding via email. Maintaining accurate and up to date customer data. Liaising with other colleagues/departments to ensure a smooth process and to quickly resolve any issues that may occur. Completing administrative and support tasks in a timely manner keeping those involved informed. What does this role Involve
Accurately set up customers in the sales system. Accurately process orders on the sales system. Ensure customer data is up to date and accurate. Create and distribute daily sales communications using the appropriate sales and marketing materials. Answer inbound sales calls, handle all queries including raising problem logs, communicating with retailers about the issues and liaising with other departments to resolve them and take messages as appropriate. Liaise with colleagues to organise the new product release sheet and other marketing material, including image and copy requests. Track orders and provide PODs (Proof of Delivery), interacting with couriers as necessary. Manipulate data on Excel for specific retailers and for internal reporting. What are we looking for
Strong interpersonal skills with ability to quickly establish rapport and build trust (E). Confident communicator both verbal and written (E). Ability to multi-task and be adaptable to changing demands and priorities (E). Work well under pressure (E). Strong team player but happy to work independently (E). Positive and enthusiastic with a passion to learn and deliver fantastic customer service (E). Resilient and determined (E). Previous experience in the toy and game industry (D). Interest in gaming (D). Why join Asmodee UK? We offer an opportunity to learn and develop in a growing company working with wonderful people and products. In addition to a competitive salary, you will receive a great benefits package including 24 days holiday, rising with service (+ bank holidays) and staff discount on all our products! We offer a hybrid working environment, offering flexibility to balance work and life. Our Commitment Our purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences. We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. Asmodee is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Our aim is to provide a working environment where everyone is treated with respect and dignity.
#J-18808-Ljbffr
