Job Title:
Sales Support Coordinator Salary:
£24,000 - £25,000 (DOE) Location:
Newcastle Under Lyme Type:
Full time/ Permanent Hours:
Monday - Friday/ 40 hours per week The role Our client, a family-run business that has been established in their field for over 70 years, is currently on the hunt for a Sales Support Coordinator to join their team. As the Sales Support Coordinator, you will be a confident administrator with great attention to detail and possess excellent customer service. As the Sales Support Coordinator, you will play a vital role in supporting customer enquiries that come into the business through webchats and email enquiries. You will manage inbound calls from customers and effectively resolve any questions or queries. Additionally, you will use a CRM system to upload customer quotations and requirements. The role of the Sales Support Coordinator is fast-paced and busy, but it plays a pivotal role within the sales team. You will be a team player with excellent communication skills and thrive in a friendly yet busy environment. So, if this sounds like you and you thrive on building customer relationships while seeking a new and exciting career within an established brand, then this is the perfect opportunity for you! Main duties and responsibilities Working with the public and private sectors, education sector, architects, and contractors. Provide online customers with sales support over the webchat. Provide sales quotations and technical sales advice in a timely manner, responding to all online or webmail enquiries. Provide inbound tele-sales support to the sales office, offering a fast-track service to ordering enquiries and issuing email quotations. Sign-off and collate into a monthly report all web-sales conversions, including ecommerce and self-generated orders won. Construct written quotations utilizing the in-house CRM system as required. Ensure customer receipt of quotation (pre- and post-quote). Sales order processing as required - accurately inputting orders onto the Sage business system. Support to the Trader team as required. Skills and experience sought Excellent written and verbal communication skills. Meticulous attention to detail. Confidence to read through bills of quantities and tender documents. Experience of a tender process. Strong organization and time management skills to ensure effective time management. Sales negotiation skills. Excellent keyboard skills with experience of in-house database systems and MS Office. Ability to work to a high level of accuracy with minimal supervision. Positive, can-do attitude. Personal Qualities Team player. Confident with excellent communication skills. Experience of using CRM systems. Previous experience of managing quotations and purchase orders is an advantage. Benefits 25 days' holiday entitlement, plus 8 bank holidays. Competitive market salary and company pension scheme. Discretionary annual profit share scheme. Free on-site car parking via secure access-controlled gate. Free hot & cold beverages, with onsite vending machines for cold drinks and snacks. Closing date:
14/7/2024 To apply, please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy, please visit our website. Hawk 3 Talent Solutions is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. While we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role, and we look forward to working with you in the future.
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Sales Support Coordinator Salary:
£24,000 - £25,000 (DOE) Location:
Newcastle Under Lyme Type:
Full time/ Permanent Hours:
Monday - Friday/ 40 hours per week The role Our client, a family-run business that has been established in their field for over 70 years, is currently on the hunt for a Sales Support Coordinator to join their team. As the Sales Support Coordinator, you will be a confident administrator with great attention to detail and possess excellent customer service. As the Sales Support Coordinator, you will play a vital role in supporting customer enquiries that come into the business through webchats and email enquiries. You will manage inbound calls from customers and effectively resolve any questions or queries. Additionally, you will use a CRM system to upload customer quotations and requirements. The role of the Sales Support Coordinator is fast-paced and busy, but it plays a pivotal role within the sales team. You will be a team player with excellent communication skills and thrive in a friendly yet busy environment. So, if this sounds like you and you thrive on building customer relationships while seeking a new and exciting career within an established brand, then this is the perfect opportunity for you! Main duties and responsibilities Working with the public and private sectors, education sector, architects, and contractors. Provide online customers with sales support over the webchat. Provide sales quotations and technical sales advice in a timely manner, responding to all online or webmail enquiries. Provide inbound tele-sales support to the sales office, offering a fast-track service to ordering enquiries and issuing email quotations. Sign-off and collate into a monthly report all web-sales conversions, including ecommerce and self-generated orders won. Construct written quotations utilizing the in-house CRM system as required. Ensure customer receipt of quotation (pre- and post-quote). Sales order processing as required - accurately inputting orders onto the Sage business system. Support to the Trader team as required. Skills and experience sought Excellent written and verbal communication skills. Meticulous attention to detail. Confidence to read through bills of quantities and tender documents. Experience of a tender process. Strong organization and time management skills to ensure effective time management. Sales negotiation skills. Excellent keyboard skills with experience of in-house database systems and MS Office. Ability to work to a high level of accuracy with minimal supervision. Positive, can-do attitude. Personal Qualities Team player. Confident with excellent communication skills. Experience of using CRM systems. Previous experience of managing quotations and purchase orders is an advantage. Benefits 25 days' holiday entitlement, plus 8 bank holidays. Competitive market salary and company pension scheme. Discretionary annual profit share scheme. Free on-site car parking via secure access-controlled gate. Free hot & cold beverages, with onsite vending machines for cold drinks and snacks. Closing date:
14/7/2024 To apply, please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy, please visit our website. Hawk 3 Talent Solutions is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. While we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role, and we look forward to working with you in the future.
#J-18808-Ljbffr
