Sales Support Coordinator

At Zappie, we're not just a telecoms company; we're a rapidly growing scale-up revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target driven environment to join our team. We are seeking a proactive and detail-oriented Sales Support Coordinator to join our team. In this hybrid role, you will support the sales team in managing customer relationships, coordinating leasing activities, and ensuring smooth processes throughout the sales and leasing cycles. Perks at Zappie: Salary of £25,000 per annum. Performance bonuses and Profit Sharing scheme. Corporate Social Responsibility programs. Company incentives and events including trips abroad (Marbella, Vegas, Ibiza). Excellent career progression opportunities. Love2Shop vouchers. Refer-a-friend scheme. Discounted broadband and mobile SIM plans. Generous annual leave package, plus your birthday off each year. Performance-related bonuses for achieving hit KPIs. Responsibilities: Provide administrative support to the sales team, including preparing proposals, quotes, and contracts. Coordinate sales activities, and update CRM systems. Assist in preparing sales reports. Manage the leasing process from enquiry to contract, ensuring compliance with company policies and regulations. Maintain accurate records of lease agreements, renewals, and terminations. Act as a point of contact for customers, addressing enquiries and resolving issues promptly. Listen to calls and grade the quality based on criteria set by management. Check broadband availability for customers, suggesting the best options. Conduct credit checks on customers prior to appointments. Manage the calling in dems line, transforming obtained information into actionable insights. Record and track customer interactions for future reference and analysis. Ensure rescheduled appointments are promptly rebooked, minimising drop-outs. Being in charge of all leasing documentation. Making sure all admin is up to date and completed on time. Filing all paperwork into the CRM system. Working with brokers to ensure the best deal is reached. Chasing customers for key information to process lease. Working with the billing team to ensure we are charging the correct amounts for equipment when leases are not processed or dealt in house. Requirements: Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple schedules simultaneously. Strong communication and interpersonal skills. Adaptability and flexibility to accommodate changing priorities, deadlines, and last-minute scheduling adjustments. Knowledge of the telecommunications industry. Be part of our journey. Apply now! Job Type: Full-time Pay: From £25,000.00 per year Benefits: Company events Company pension Employee discount Schedule: Monday to Friday No weekends Work Location:

In person Reference ID:

sales support coordinator

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