Sales Support Specialist

Provides administrative support to print-on-demand sales team and clients to increase sales growth and meet sales objectives. Works with sales team on client onboarding, process improvements & research to implement efficiencies. Provides administrative support to include sales reporting, maintaining sales data, and facilitating communication across teams. Assists with client onboarding to ensure a smooth and positive experience for new clients. Partners with internal teams to facilitate communication with clients, ensuring the business relationship is effective and efficient and issues are resolved timely. Works to provide basic primary support for key publishers, resolving inquiries, escalating more complex issues, and building long-term relationships. Identifies sales opportunities, trends, and process efficiencies through data analysis and research, contributing to the achievement of sales goals. Assists in the implementation of market sales objectives and strategy for delivering sales plans, expanding the global content catalog in collaboration with export teams. Works with the sales team to review sales objectives against target and prospective client status. As assigned, prioritizes key accounts and ensures effective utilization of resources. Works with the Marketing department as required to ensure marketing objectives are implemented. Assists in providing reports and data for MBD’s and Meetings, including the creation of PowerPoint presentations. Creates and updates documentation and training materials for internal teams and clients, improving communication and enhancing client experience. Any other duties as deemed necessary by the business from time to time. To be responsible for your own health and safety and be aware of factors affecting your colleagues to maintain a safe environment. Report any accidents or potential hazards to your Line Manager immediately. Qualifications: Experience:

3 years of sales experience / Client management / book industry experience essential. Education:

College / University degree or directly related year-for-year experience. Skills: Sales-focused with a customer-first approach. Able to prove an ability to develop imaginative business solutions from past experience. Excellent written and verbal communication skills. Ability to create and implement solutions for process improvements and operational efficiencies. Flexible and proactive. Knowledge of CRM tools for sales forecasting, pipeline management, and data analysis. Must be able to manage workload by establishing priorities, be detail-oriented, and possess the ability to operate successfully within a fast-paced environment. A flexible approach to work, hours, and adaptability to change are critical attributes. Essential Physical Demands: Ability to travel. Ability to sit at a workstation for extended periods of time. Ability to work effectively using a personal computer for long periods of time. Ability to operate computer equipment, including keyboard and monitor, phone equipment, and other necessary office equipment. Ability to maintain consistent, punctual, and regular attendance. Ability to maintain a full-time work schedule during normal company operating hours. Additional Information

Life Assurance Company Pension Scheme Company Sick Pay Scheme Continuous Professional Development and Training Opportunities Business Casual dress code, dress down Fridays Free onsite parking Free hot drinks Snack and drink vending machines on site

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