Sales Support Team Leader
Slough
£30k-32k plus car and great benefits
My client is a specialist provider of vehicle finance, rental and insurance products. They are looking for a Team Leader Sales Support specialist to join their busy team.
Responsible for leading a team of Sales Support Specialists ensuring our customers’ experience is market-leading.
Your role
Managing a team of six Sales Support Specialists Collaborate across departments to ensure that best practice is shared and that problems are resolved quickly with solutions agreed to prevent reoccurrence Managing performance by conducting meetings with colleagues as individuals and as a group to motivate and drive the achievement of defined departmental targets Instilling a strong customer-centric culture enabling colleagues to focus on what really matters Manage performance, coach and support your team to achieve their personal, professional and performance goals Empower others to spot opportunities to make a difference in our processes and build efficiencies to drive continuous improvement Build colleague knowledge to enable the management of enquiries and typical business challenges Regularly review the quality of your team’s customer interactions to improve the customer experience and support the building colleague knowledge agenda Act as the escalation point for partners, customers, dealers and brokers enquiries Prioritisation Be hands-on and solve problems Maintain professionalism in all aspects Your experience
Minimum 12 months experience in managing teams of people Experience in Financial Services Contact Centre environments An empathetic and developmental leadership style Have worked in a fast-moving, progressive, sales-driven environment
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Managing a team of six Sales Support Specialists Collaborate across departments to ensure that best practice is shared and that problems are resolved quickly with solutions agreed to prevent reoccurrence Managing performance by conducting meetings with colleagues as individuals and as a group to motivate and drive the achievement of defined departmental targets Instilling a strong customer-centric culture enabling colleagues to focus on what really matters Manage performance, coach and support your team to achieve their personal, professional and performance goals Empower others to spot opportunities to make a difference in our processes and build efficiencies to drive continuous improvement Build colleague knowledge to enable the management of enquiries and typical business challenges Regularly review the quality of your team’s customer interactions to improve the customer experience and support the building colleague knowledge agenda Act as the escalation point for partners, customers, dealers and brokers enquiries Prioritisation Be hands-on and solve problems Maintain professionalism in all aspects Your experience
Minimum 12 months experience in managing teams of people Experience in Financial Services Contact Centre environments An empathetic and developmental leadership style Have worked in a fast-moving, progressive, sales-driven environment
#J-18808-Ljbffr
