Job Title: Sales Team Leader
Location: Oldbury, Birmingham
Salary Range: £25,000 - £28,000
The Company:
Our client is one of the UK’s leading home repairs and services companies with a network of over 200 fully qualified engineers throughout the country, who pride themselves on being the best at what they do.
Whether it’s plumbing, heating, electrics, drainage, or locks that need our attention, we strive to offer the best possible customer service and to simply do things the correct way. Every member of their team is dependable and fully trained to deliver the best service possible. Their aim is to give their customers peace of mind, so that when they have a home or business emergency and need to get things repaired, they get it done right, every single time.
They are an inclusive, fun, and customer-centric team, and their VISION is to provide a customer experience so right, you would never go anywhere else!
Role Description:
As a Team Leader in our quick-paced sales department, you will play a crucial role in the success of the business. You will be a strategic thinker who identifies new ways to improve customer experience while ensuring we are maximizing opportunities and hitting daily, weekly, and monthly sales targets.
Communication and all-around management skills, along with the ability to inspire your team, will be essential to your role.
Your day will involve reviewing previous day’s performance to highlight top performers or underperformance and implementing appropriate action plans, reporting on KPIs, and establishing ways to improve the results, completing line manager people-related tasks, undertaking individual monthly 1:2:1s with your team, giving feedback, providing coaching/support, and ensuring optimum staff coverage to handle inbound sales volumes at all times throughout the day.
You will work closely with the Sales Manager and our People department to ensure we are promoting a continuous development ethos amongst your team, to ensure the standard of service delivered to our customers meets or exceeds their expectations.
Key Responsibilities:
Develop and implement plans to ensure that a high quality, consistent standard of customer service is delivered in line with business objectives, budget, and KPIs.
Develop and implement plans to drive performance within your team and the department.
Analyze data, trends, and carry out root cause analysis.
Provide real-time coaching, training, learning and development, and performance management.
Quality checking.
Undertake individual monthly 1:2:1s with your team members.
Maintain a consistent day-to-day coaching/training/development focus with agents.
Continually review and maintain an appropriate operational framework.
Create training materials based on data analysis to ensure continuous improvement in our customer’s journey.
Liaise and build relationships with all departments.
Identify and implement process improvements to our current sales process and Care Club sales strategy.
Contribute to developing a recognition and reward scheme.
Qualifications:
Strong leadership skills.
Proven experience in leading and motivating sales teams.
Excellent communication skills to effectively interact with team members and customers.
Ability to implement sales plans effectively.
Previous experience in a call centre sales role is preferred.
Job Types:
Full-time, Permanent
Pay:
£22,880.00 - £57,201.67 per year
Benefits:
Company events.
Company pension.
Free parking.
On-site parking.
Schedule:
Every weekend.
Monday to Friday.
Weekend availability.
Application Questions:
Do you have strong leadership skills?
Do you have proven experience in leading and motivating sales teams?
Do you have excellent communication skills to effectively interact with team members and customers?
Experience:
Call centre sales: 3 years (required).
Customer service: 3 years (required).
Licence/Certification:
Driving Licence and own transport (essential) (required).
Work Location:
In person
#J-18808-Ljbffr
Location: Oldbury, Birmingham
Salary Range: £25,000 - £28,000
The Company:
Our client is one of the UK’s leading home repairs and services companies with a network of over 200 fully qualified engineers throughout the country, who pride themselves on being the best at what they do.
Whether it’s plumbing, heating, electrics, drainage, or locks that need our attention, we strive to offer the best possible customer service and to simply do things the correct way. Every member of their team is dependable and fully trained to deliver the best service possible. Their aim is to give their customers peace of mind, so that when they have a home or business emergency and need to get things repaired, they get it done right, every single time.
They are an inclusive, fun, and customer-centric team, and their VISION is to provide a customer experience so right, you would never go anywhere else!
Role Description:
As a Team Leader in our quick-paced sales department, you will play a crucial role in the success of the business. You will be a strategic thinker who identifies new ways to improve customer experience while ensuring we are maximizing opportunities and hitting daily, weekly, and monthly sales targets.
Communication and all-around management skills, along with the ability to inspire your team, will be essential to your role.
Your day will involve reviewing previous day’s performance to highlight top performers or underperformance and implementing appropriate action plans, reporting on KPIs, and establishing ways to improve the results, completing line manager people-related tasks, undertaking individual monthly 1:2:1s with your team, giving feedback, providing coaching/support, and ensuring optimum staff coverage to handle inbound sales volumes at all times throughout the day.
You will work closely with the Sales Manager and our People department to ensure we are promoting a continuous development ethos amongst your team, to ensure the standard of service delivered to our customers meets or exceeds their expectations.
Key Responsibilities:
Develop and implement plans to ensure that a high quality, consistent standard of customer service is delivered in line with business objectives, budget, and KPIs.
Develop and implement plans to drive performance within your team and the department.
Analyze data, trends, and carry out root cause analysis.
Provide real-time coaching, training, learning and development, and performance management.
Quality checking.
Undertake individual monthly 1:2:1s with your team members.
Maintain a consistent day-to-day coaching/training/development focus with agents.
Continually review and maintain an appropriate operational framework.
Create training materials based on data analysis to ensure continuous improvement in our customer’s journey.
Liaise and build relationships with all departments.
Identify and implement process improvements to our current sales process and Care Club sales strategy.
Contribute to developing a recognition and reward scheme.
Qualifications:
Strong leadership skills.
Proven experience in leading and motivating sales teams.
Excellent communication skills to effectively interact with team members and customers.
Ability to implement sales plans effectively.
Previous experience in a call centre sales role is preferred.
Job Types:
Full-time, Permanent
Pay:
£22,880.00 - £57,201.67 per year
Benefits:
Company events.
Company pension.
Free parking.
On-site parking.
Schedule:
Every weekend.
Monday to Friday.
Weekend availability.
Application Questions:
Do you have strong leadership skills?
Do you have proven experience in leading and motivating sales teams?
Do you have excellent communication skills to effectively interact with team members and customers?
Experience:
Call centre sales: 3 years (required).
Customer service: 3 years (required).
Licence/Certification:
Driving Licence and own transport (essential) (required).
Work Location:
In person
#J-18808-Ljbffr
