The Role: Togather is looking for a process driven and detail-oriented FTC Operations Associate (12 months contract) to support and enhance our operational function during a critical phase of growth. Reporting into our Operations Lead, this role will be at the heart of ensuring smooth operations across sales support, Salesforce administration, tooling management, and general business operations. It’s an exciting opportunity for someone looking to contribute to the success of a fast-growing, innovative company. If you’re someone who loves to break down a problem, spot opportunities for improvement and create structure and efficiency then we’d love to hear from you.
Key Responsibilities: General Operations Support the launch of new features by mapping workflows and implementing process improvements. Collaborate with commercial and finance teams to refine and improve their processes. Write bug reports and feature requests to contribute to platform development. Manage data deletion requests and maintain Notion documentation to a high standard. Sales Support Create and maintain dashboards and create ad hoc reports to support decision-making and help sales agents gain insights into their pipelines. Champion impeccable data hygiene by auditing field usage, managing duplication process and advising on best practice for new data storage. Drive seamless account management through regular updates to monthly and quarterly account assignments. Be the go-to for sales team troubleshooting across our sales stack, investigating issues such as poor call quality and incorrect lead assignments. Promote best practices with weekly training refreshers and support on ad hoc sales incentives. Salesforce Administration Enhance team productivity by optimising Salesforce dashboards and processes. Perform basic admin tasks like updating layouts, adding fields, and adjusting permissions. Manage bulk record updates and ensure clean, accurate data across all teams. Import and deduplicate lead lists to keep pipelines fresh and organised. Tooling Management Oversee tool licences and user adoption across platforms like Aircall, LinkedIn Sales Navigator, and Kubaru. Build and troubleshoot automations using tools like Zapier, Asana, and Google Sheets to improve workflows.
Minimum Requirements: Experience in an operations or Salesforce administration role within a fast-paced environment. A mindset for optimisation. You’re always looking for a neater solution to a problem. Exceptionally strong organisational skills with an ability to manage multiple tasks and prioritise effectively. Detail-oriented with a focus on maintaining high standards of data accuracy. Excellent problem-solving skills and ability to troubleshoot technical and operational issues using data. A fast-learner. We don’t expect you to be an expert on the tools we use, but you must have an appetite to learn new things under your own steam. Proactive approach to process improvement and team support. Nice to have: Familiarity with Salesforce administration and tools like Zapier / Make and Google Sheets. Our offices are in London and we work with a hybrid model which requires a minimum of 3 days a week in the office. We are passionate about equal opportunities and improving the tech industry for the better, so if you are from an underrepresented background then we would particularly love to hear from you.
Benefits: Generous holiday allowance (25 days) Enhanced Pension EAP service Enhanced Mat & Pat Free coffee, beer, pizza and an overly stocked snack cupboard in the office Significant discounts in a lot of London's best restaurants, bars and more Regular team socials and events A shiny new MacBook to work on Loads of invites to food-industry events (yes they do usually have free food) Dog-friendly
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