Working hours:
This role is available on a part-time, job-share or full-time basis. Location:
Fareham/Swindon with hybrid working. The opportunity: Zurich Insurance UK is expanding its DevOps team to meet the increasing demand for digital transformation, API-led application development, Agile delivery, DevOps practices and innovation. The DevOps team is helping the business transform by improving efficiency and by putting the customer at the heart of everything we do via our digital transformation work. An exciting opportunity has arisen to join the DevOps Salesforce team as the Salesforce BA / Admin in our Operation team. You will work in an Agile way alongside the Salesforce Operational Manager, Salesforce Solution Leads, Solution Architect, MuleSoft team, SmartComm team, and the wider Salesforce team to ensure the effective management and operation of the Salesforce estate comprising of five Salesforce Orgs, all while learning and growing your skill set. What will you be doing? If you want to build applications, systems and processes that will transform Zurich, you could be part of a rapidly growing Salesforce team. You will be a “hands on” Salesforce Business Analyst / Administrator with experience in translating business needs into requirements, shaping and informing solution design and architecture, and building out Salesforce solutions using declarative development. Zurich has positioned Salesforce as a strategic technology with five Salesforce Orgs covering Service Cloud, Sales Cloud, Salesforce Industries and Not for Profit Cloud. You will gain a broad range of Salesforce experience across multiple lines of business, portfolios, and projects. Other responsibilities will include: Incident management and service request delivery. Working closely with Application Product Owners to deliver the enhancement requests from the backlog. Maintenance activities and proactive monitoring. Technical debt reduction to keep the platform stable. Acting as an ambassador and evangelist for the DevOps and Salesforce team and engaging with the Salesforce Account Management team. Supporting the Operation Manager in other activities as needed. What are we looking for? Your skills and experience: Salesforce certifications, ideally ADM201. Experience in translating business demand into requirements. Stakeholder management experience. Experience with Service Cloud, Sales Cloud and/or Salesforce Industries. Practical and hands-on experience configuring Salesforce. Great interpersonal skills, and good written and oral communication skills. Enjoy problem-solving and thinking logically. Comfortable working in a fast-paced environment. Collaborative approach to elicit requirements. Ability to take responsibility for a piece of work from start to finish. Salesforce Certified Advanced Administrator. Experience of using JIRA and Confluence. Experience of Salesforce DevOps tools. Who we are: At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company in the insurance industry. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Our Culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our employees to reflect the diversity of our customers and are committed to treating all applicants fairly and with respect. We’ve an environment that places real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We’re also committed to continuous improvement, offering access to a comprehensive range of training and development opportunities. Benefits: 12% defined non-contributory pension scheme. Annual company bonus. Income Protection. Life cover - four times your salary. 25 days holiday a year plus bank holidays. Access to Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab.
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This role is available on a part-time, job-share or full-time basis. Location:
Fareham/Swindon with hybrid working. The opportunity: Zurich Insurance UK is expanding its DevOps team to meet the increasing demand for digital transformation, API-led application development, Agile delivery, DevOps practices and innovation. The DevOps team is helping the business transform by improving efficiency and by putting the customer at the heart of everything we do via our digital transformation work. An exciting opportunity has arisen to join the DevOps Salesforce team as the Salesforce BA / Admin in our Operation team. You will work in an Agile way alongside the Salesforce Operational Manager, Salesforce Solution Leads, Solution Architect, MuleSoft team, SmartComm team, and the wider Salesforce team to ensure the effective management and operation of the Salesforce estate comprising of five Salesforce Orgs, all while learning and growing your skill set. What will you be doing? If you want to build applications, systems and processes that will transform Zurich, you could be part of a rapidly growing Salesforce team. You will be a “hands on” Salesforce Business Analyst / Administrator with experience in translating business needs into requirements, shaping and informing solution design and architecture, and building out Salesforce solutions using declarative development. Zurich has positioned Salesforce as a strategic technology with five Salesforce Orgs covering Service Cloud, Sales Cloud, Salesforce Industries and Not for Profit Cloud. You will gain a broad range of Salesforce experience across multiple lines of business, portfolios, and projects. Other responsibilities will include: Incident management and service request delivery. Working closely with Application Product Owners to deliver the enhancement requests from the backlog. Maintenance activities and proactive monitoring. Technical debt reduction to keep the platform stable. Acting as an ambassador and evangelist for the DevOps and Salesforce team and engaging with the Salesforce Account Management team. Supporting the Operation Manager in other activities as needed. What are we looking for? Your skills and experience: Salesforce certifications, ideally ADM201. Experience in translating business demand into requirements. Stakeholder management experience. Experience with Service Cloud, Sales Cloud and/or Salesforce Industries. Practical and hands-on experience configuring Salesforce. Great interpersonal skills, and good written and oral communication skills. Enjoy problem-solving and thinking logically. Comfortable working in a fast-paced environment. Collaborative approach to elicit requirements. Ability to take responsibility for a piece of work from start to finish. Salesforce Certified Advanced Administrator. Experience of using JIRA and Confluence. Experience of Salesforce DevOps tools. Who we are: At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company in the insurance industry. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Our Culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our employees to reflect the diversity of our customers and are committed to treating all applicants fairly and with respect. We’ve an environment that places real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We’re also committed to continuous improvement, offering access to a comprehensive range of training and development opportunities. Benefits: 12% defined non-contributory pension scheme. Annual company bonus. Income Protection. Life cover - four times your salary. 25 days holiday a year plus bank holidays. Access to Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab.
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