Direct message the job poster from Espire Infolabs
Manager- Global TAG (UK/EMEA/USA/South Africa) | Recruitment, Stakeholder Management
Role: L2 Salesforce Support Engineer Travel requirements:
To attend client meetings approx. once a month in Chelmsford UK Job Type:
Fixed term contract 6 months + possible rolling extensions Job details: As an L2 Salesforce Support Engineer, you will be responsible for providing advanced technical support to clients experiencing complex issues with their Salesforce platform, requiring in-depth knowledge of Salesforce functionalities, configuration, and troubleshooting techniques. You will analyze escalated tickets from L1 support, diagnose root causes, and implement solutions while maintaining excellent customer service standards. Key Responsibilities: Advanced Troubleshooting:
Investigate and resolve complex Salesforce issues related to configuration, data integrity, workflows, custom development, integrations, and security. Utilize debugging tools to identify and rectify issues within Salesforce applications and custom code. Perform root cause analysis to prevent recurring problems. Customer Interaction:
Effectively communicate technical solutions to clients with varying levels of Salesforce expertise. Provide clear and concise updates on ticket progress and resolution timelines. Manage customer expectations and build strong relationships through proactive engagement. Technical Expertise:
Deep understanding of core Salesforce modules (Sales Cloud, Service Cloud, Opportunity Management, Lead Management, etc.) Familiarity with Salesforce administration tasks including user management, profile settings, custom fields, and data manipulation. Knowledge of Apex programming, Visualforce pages, and Salesforce APIs is a plus. Knowledge Base Management:
Contribute to the development and maintenance of internal knowledge base articles to document solutions and best practices. Stay updated with new Salesforce features, releases, and updates to ensure expertise. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries IT Services and IT Consulting
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Role: L2 Salesforce Support Engineer Travel requirements:
To attend client meetings approx. once a month in Chelmsford UK Job Type:
Fixed term contract 6 months + possible rolling extensions Job details: As an L2 Salesforce Support Engineer, you will be responsible for providing advanced technical support to clients experiencing complex issues with their Salesforce platform, requiring in-depth knowledge of Salesforce functionalities, configuration, and troubleshooting techniques. You will analyze escalated tickets from L1 support, diagnose root causes, and implement solutions while maintaining excellent customer service standards. Key Responsibilities: Advanced Troubleshooting:
Investigate and resolve complex Salesforce issues related to configuration, data integrity, workflows, custom development, integrations, and security. Utilize debugging tools to identify and rectify issues within Salesforce applications and custom code. Perform root cause analysis to prevent recurring problems. Customer Interaction:
Effectively communicate technical solutions to clients with varying levels of Salesforce expertise. Provide clear and concise updates on ticket progress and resolution timelines. Manage customer expectations and build strong relationships through proactive engagement. Technical Expertise:
Deep understanding of core Salesforce modules (Sales Cloud, Service Cloud, Opportunity Management, Lead Management, etc.) Familiarity with Salesforce administration tasks including user management, profile settings, custom fields, and data manipulation. Knowledge of Apex programming, Visualforce pages, and Salesforce APIs is a plus. Knowledge Base Management:
Contribute to the development and maintenance of internal knowledge base articles to document solutions and best practices. Stay updated with new Salesforce features, releases, and updates to ensure expertise. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries IT Services and IT Consulting
#J-18808-Ljbffr
