This is a fantastic opportunity for a SAP BASIS Support Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide.
Role Info:
SAP BASIS Support Consultant
UK Remote / Occasional Visits to Client Sites as Required
Up to £65,000 per annum Plus Benefits
Permanent - Full Time
Hours: Monday - Friday, 9am - 5pm
Who we are:
We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries.
The Opportunity:
As SAP Basis Support Consultant, you will be responsible for delivering Technical Management Services with customers. In addition, you will provide SAP technical support to the current ERP and Business Analytics install base (circa 300 customers) as well as providing technical support to the internal AMS and consulting teams.
In this role, your main focus will be delivering high customer satisfaction to all customers. You will also act as mentor to support and develop junior members of the team with your excellent knowledge and experience.
Key Responsibilities:
Understanding the complexity of SAP Abap systems and SAP Java
Administering multiple database architectures, SAP Hana, SQL, Oracle, DB2, SAPDB (MaxDB) and Sybase ASE
Providing support for any SAP Basis P1 issues and driving through to resolution
Monitoring the Solution Manager Service desk for any incidents assigned to the Basis queue
Understanding the specific requirements of customer contracts e.g. Transport Management, roles and authorisations
Facilitating the maintenance optimiser download baskets for customers
Applying transports in alignment with customer approvals
Executing and distributing Early Watch Reports for the maintenance customer base
Apply relevant SAP kernel patches and support packages as agreed by the customers
Supporting out of hours requests for system stop/starts
Perform client copies and system refreshes as requested by the customers
Working with SAP on any incidents escalated to SAP support
Performing SAP security tasks to create users and profiles and debug authorisation issues
Performing Basis service reviews for customers highlighting areas of potential exposure on supported installation levels
Performing SAP Enhancement Package upgrades and SAP migrations
About you:
Experienced in SAP Technical support and/or field consultant with a proven track record
Experienced across multiple industries, multiple platforms
Hold experience across multiple SAP versions (S/4, R/3, ECC, NW)
Experienced across multiple SAP landscapes (ECC, PI, BI, BI-Java, CRM, SCM, HR, Enterprise Portals, Hana)
Previous system support (client or consulting) experience
Ability to use Solution Manager for landscape configuration and maintenance optimizer
Experience of SAP Security and Authorisations
Hold relevant SAP Technical Knowledge including S/4 Administration, NWA Administration, SAP Enterprise Administration, Database administration (SAP Hana, SQL, Oracle, DB2, SAPDB (MaxDB)), Operating system administration (Windows, Unix/AIX), Solution Manager system landscape configuration, SAP Security and Authorisations
Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support.
We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager.
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