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Scheduling & Special Benefits Team Manager
We have an exciting opportunity for a Scheduling & Special Benefits Team Manager.
We are looking for a dynamic and innovative individual who can inspire others to achieve more through improved planning, scheduling efficiencies, and continuous improvement.
This is a hybrid role, with the requirement to be in Alfred Street, Belfast - 3 times a week.
Job title:
Scheduling & Special Benefits Team Manager
Job Description:
What you'll be doing:
Appointment and SLA management for all WCA and SB cases.
End to end processing of all SB cases from registration to case closure and audit.
Producing and implementing scheduling initiatives.
Building and creating schedules from rota.
Managing day to day appointment activity including cancelations and rebooking.
Managing special requests including but not limited to interpreters and security.
Demonstrating excellent capability within day-to-day decision making.
Making the right decisions to deliver improved service through efficient planning.
Leading service delivery for medium to long term schedules; analysing service trends to make informed changes that allow us to both run efficiently and exceed performance levels.
Being passionate about strategy and change in the business, including working collaboratively with other departments to ensure better future scheduling practice.
Clear and precise analysis of complex data sets to underpin all future strategy decisions.
Building and maintaining impeccable relationships with all stakeholders across all areas.
Delivering at the pace required with a can-do attitude and not discouraged by setbacks.
Be self-motivated with the ability to plan and prioritise multiple tasks whilst working to tight deadlines.
To drive Continuous Improvement.
Quality checks of processes within your team to ensure accuracy and efficiency.
What we're looking for: Previous Management experience.
3 years Benefits Assessment experience.
Competent in using Microsoft suites: excel, word, power point, outlook etc - an understanding of excel is desirable.
Excellent interpersonal and stakeholder management skills.
Ability to produce accurate reports within set deadlines.
Ability to work under pressure.
Knowledge of Key Performance Indicator (KPI) management.
Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.
Ability to manage change positively, effectively and efficiently to achieve best outcomes.
Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc.
About WCA: The Work Capability Assessment was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market. Work Capability Assessments are delivered on behalf of the Department for Communities (DfC) by Capita.
What's in it for you? 25
days' holiday
(rising to 27)
with the opportunity to buy extra leave.
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities: At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team -
CPScareers@capita.com
Location: Belfast , United Kingdom
Time Type: Full time
Contract Type: Permanent Visit this company’s hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
#J-18808-Ljbffr
We have an exciting opportunity for a Scheduling & Special Benefits Team Manager.
We are looking for a dynamic and innovative individual who can inspire others to achieve more through improved planning, scheduling efficiencies, and continuous improvement.
This is a hybrid role, with the requirement to be in Alfred Street, Belfast - 3 times a week.
Job title:
Scheduling & Special Benefits Team Manager
Job Description:
What you'll be doing:
Appointment and SLA management for all WCA and SB cases.
End to end processing of all SB cases from registration to case closure and audit.
Producing and implementing scheduling initiatives.
Building and creating schedules from rota.
Managing day to day appointment activity including cancelations and rebooking.
Managing special requests including but not limited to interpreters and security.
Demonstrating excellent capability within day-to-day decision making.
Making the right decisions to deliver improved service through efficient planning.
Leading service delivery for medium to long term schedules; analysing service trends to make informed changes that allow us to both run efficiently and exceed performance levels.
Being passionate about strategy and change in the business, including working collaboratively with other departments to ensure better future scheduling practice.
Clear and precise analysis of complex data sets to underpin all future strategy decisions.
Building and maintaining impeccable relationships with all stakeholders across all areas.
Delivering at the pace required with a can-do attitude and not discouraged by setbacks.
Be self-motivated with the ability to plan and prioritise multiple tasks whilst working to tight deadlines.
To drive Continuous Improvement.
Quality checks of processes within your team to ensure accuracy and efficiency.
What we're looking for: Previous Management experience.
3 years Benefits Assessment experience.
Competent in using Microsoft suites: excel, word, power point, outlook etc - an understanding of excel is desirable.
Excellent interpersonal and stakeholder management skills.
Ability to produce accurate reports within set deadlines.
Ability to work under pressure.
Knowledge of Key Performance Indicator (KPI) management.
Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.
Ability to manage change positively, effectively and efficiently to achieve best outcomes.
Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc.
About WCA: The Work Capability Assessment was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market. Work Capability Assessments are delivered on behalf of the Department for Communities (DfC) by Capita.
What's in it for you? 25
days' holiday
(rising to 27)
with the opportunity to buy extra leave.
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities: At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team -
CPScareers@capita.com
Location: Belfast , United Kingdom
Time Type: Full time
Contract Type: Permanent Visit this company’s hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
#J-18808-Ljbffr
