We are looking for a customer-focused individual to oversee the running of this scheme. You will build effective relationships with the Independent Living and wider team to provide excellent housing and support for the customers based there.
Client Details This role is part of Customer & Communities where you'll help to lead the way, keeping our clients' promise to more than 100,000 customers.
Description Work with older and vulnerable groups to promote an independent lifestyle. Take responsibility for housing provision, compliance, and safety checks. Work with the customers to ensure wellbeing and engagement. Build effective working relationships with the wider team, contractors, and across the business. Deliver excellent customer service at all times.
Profile Housing experience and background in dealing with diverse customer groups. Understanding of compliance and working to company policy. Relationship building experience both internally and externally. Good PC skills - MS Office. Strong communication skills. Ability to manage challenging situations and resolve issues. CIH level 3 or 4 in Housing Practice, equivalent qualification, or the desire to undertake a professional qualification.
Job Offer Excellent working environment. Friendly Scheme with scope to make it your own - e.g., adding in events and weekly socials for customers. Flexibility on hours. £31,000 PA.
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Client Details This role is part of Customer & Communities where you'll help to lead the way, keeping our clients' promise to more than 100,000 customers.
Description Work with older and vulnerable groups to promote an independent lifestyle. Take responsibility for housing provision, compliance, and safety checks. Work with the customers to ensure wellbeing and engagement. Build effective working relationships with the wider team, contractors, and across the business. Deliver excellent customer service at all times.
Profile Housing experience and background in dealing with diverse customer groups. Understanding of compliance and working to company policy. Relationship building experience both internally and externally. Good PC skills - MS Office. Strong communication skills. Ability to manage challenging situations and resolve issues. CIH level 3 or 4 in Housing Practice, equivalent qualification, or the desire to undertake a professional qualification.
Job Offer Excellent working environment. Friendly Scheme with scope to make it your own - e.g., adding in events and weekly socials for customers. Flexibility on hours. £31,000 PA.
#J-18808-Ljbffr
