Dalcross House, Poole & Cover at Belvedere Court 1 day a week
Non-Residential - Permanent, Part Time (30 hours per week)
Dalcross House & Belvedere Court are retirement living schemes consisting of 35/26 self-contained flats in Poole, Dorset, close to a thriving city centre with plenty of amenities. It is a private development for the over 55’s and is managed by a non-resident Scheme Manager.
We’re now seeking a Non-Residential Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You will:
Carry out well-being checks and respond to emerging changes in circumstances.
Identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk.
Engage with older people and their families to identify issues that are important to them and how they would like to progress them.
Develop relationships with partner agencies that provide well-being opportunities.
Support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers.
Routinely carry out health & safety, fire safety, and warden call system checks ensuring compliance and achievement of consistently high service standards.
Minimum Requirements:
Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
A motivated and committed self-starter with strong organisational skills and a passion to deliver innovative services.
Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies, etc.
Thinks practically and logically and produces high-quality work, overcoming problems/issues to meet deadlines.
Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training, and independent living.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial, as well as people who want to make a difference and transform people’s lives.
Stonewater supports equality of opportunities and is dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
Are you ready to
#DiscoverStonewater?
Stonewater reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
At Stonewater, we believe nothing is impossible. We are driven by our mission, vision, and values and inspire others to always strive to succeed. This passion and determination is what sets us apart.
So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you.
For more information, visit our website at www.stonewater.org/careers
#J-18808-Ljbffr
Non-Residential - Permanent, Part Time (30 hours per week)
Dalcross House & Belvedere Court are retirement living schemes consisting of 35/26 self-contained flats in Poole, Dorset, close to a thriving city centre with plenty of amenities. It is a private development for the over 55’s and is managed by a non-resident Scheme Manager.
We’re now seeking a Non-Residential Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You will:
Carry out well-being checks and respond to emerging changes in circumstances.
Identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk.
Engage with older people and their families to identify issues that are important to them and how they would like to progress them.
Develop relationships with partner agencies that provide well-being opportunities.
Support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers.
Routinely carry out health & safety, fire safety, and warden call system checks ensuring compliance and achievement of consistently high service standards.
Minimum Requirements:
Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
A motivated and committed self-starter with strong organisational skills and a passion to deliver innovative services.
Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies, etc.
Thinks practically and logically and produces high-quality work, overcoming problems/issues to meet deadlines.
Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training, and independent living.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial, as well as people who want to make a difference and transform people’s lives.
Stonewater supports equality of opportunities and is dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
Are you ready to
#DiscoverStonewater?
Stonewater reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
At Stonewater, we believe nothing is impossible. We are driven by our mission, vision, and values and inspire others to always strive to succeed. This passion and determination is what sets us apart.
So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you.
For more information, visit our website at www.stonewater.org/careers
#J-18808-Ljbffr
