Scheme Manager

The Role We have an exciting opportunity for a people-focused individual to join us as a Scheme Manager where you’ll manage a thriving scheme that’s home to our older tenants! This is a full time permanent role working 35 hours per week, Monday to Friday, onsite at Milton Court in Bearwood, Birmingham. Milton Court is a Retirement Scheme for over 60’s made up of 49 properties; our customers lead active lifestyles and take a keen interest in the management of the scheme. As Scheme Manager, you'll be responsible for the day-to-day management of the scheme, with duties including, but not limited to: Ensuring a consistently excellent housing management service is provided, including ensuring that repairs, grounds maintenance and environmental contracts are delivered to a high standard. Ensuring the scheme is safe for customers by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements. Developing and maintaining positive relationships with our customers, interacting with them regularly to ensure their needs are understood and key messages are delivered. Here's what a current Scheme Manager (Retirement Living) says about their being part of the team: “I enjoy working at Midland Heart because they value their staff. There are many benefits that come with working here as well as a great deal of opportunities to grow within your role". Our ideal candidate? We’re looking for a customer focussed individual who is passionate about delivering a brilliant service and can adapt their communication style to engage a variety of tenants. Your application will also demonstrate: Previous experience of working in a customer facing role – experience of working with older people if preferred but not essential. Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks. The ability to manage your time and workload effectively and be able to easily adapt to changing demands. Excellent communication skills, both verbal and written, with the ability to engage customers and internal and external stakeholders. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome colleagues from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.