Scheme Manager

Residential - Permanent, Full Time (37.5 hours per week) Nightingale Court is an attractive development consisting of 42 self-contained leasehold properties. It is a private development for the over 55’s and is managed by a resident Scheme Manager who lives on site. We’re now seeking a Residential Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding, and take accountability for ensuring that appropriate actions are taken. You will engage with older people and their families, supporting them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness. You will routinely carry out health & safety, fire safety, and warden call system checks, ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding. Experience Required: Experience of working in a housing environment or recent demonstrable experience of frontline customer service. Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems. Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors and external agencies. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial, as well as people who want to make a difference and transform people’s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader. We are committed to being a Menopause Friendly employer and working towards accreditation for our Menopause Friendly accreditation. Benefits: A specialist shared-ownership product helping you into your own home A retirement savings plan – up to 7% matched contribution rate Life assurance – 3.5x contractual pay Up to £10k interest-free loan for home work spaces 24/7 access to a totally confidential counselling helpline Career development and progression opportunities Holiday starting at 26 days Deals and Discounts on shopping, travel, optical etc Cycle to work scheme Annual Company Day Stonewater supports equality of opportunities and is dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer. *

These benefits may differ for zero hour contracts For more information, visit our website at www.stonewater.org/careers

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