Script Investigation Team Leader
Apply locations Milton Keynes time type Full time posted on Posted 4 Days Ago time left to apply End Date: January 20, 2025 (5 days left to apply) job requisition id R6126
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Team Leader
Permanent
Salary: £24,900 - £27,900
Milton Keynes
Hybrid
Are you a customer-driven leader committed to delivering accurate and timely results?
Do you excel in fast-paced environments and enjoy leading teams to success? If so, we have an exciting opportunity for you.
We’re looking for two Team Leaders to join our team: one for our Packet Investigations team and one for our Script Investigations team. Both roles are crucial to ensuring that all examination packages and results are delivered accurately and on time.
What will I be doing?
Recruit, lead, train, and mentor seasonal and permanent staff.
Build strong relationships with internal teams and external customers, leading the team in consistently delivering a best-in-class service that meets our customers’ needs.
Support the Reconciliation Manager by providing timely and accurate updates on the Script and Packet Investigations Process, highlighting performance against milestones and KPIs, and identifying and recommending actions as appropriate.
Monitor and manage team performance against agreed service and performance standards, setting KPIs to ensure quality is maintained and schedules are met.
Contribute to the development and implementation of process improvements.
What’s in it for me?
25 days leave allocation plus additional Christmas and New Year’s leave.
Benefit from up to 11.5% employer pension contributions.
A dynamic work environment where your contributions are valued, and your success is our priority.
This is a key leadership role offering real opportunities for career advancement within the organization.
Access the Headspace app and employee assistance program.
What will I need to Succeed?
Experience with Power BI and Office 365.
Proven ability to supervise and mentor teams.
The ability to manage large amounts of data and ensure all processes are handled accurately and efficiently.
How do I apply?
Read the full job description and upload your most recent CV with a cover letter outlining your motivation and transferable skills by visiting our website.
Closing date for applications will be Sunday 19th January.
Interviews will be one stage, face to face at our Wymbush office.
Every application will receive a response.
Full Job Description
Summary As a key member of the Operational Data department, the Script Investigation Team Leader role is to manage the Script Investigations team and ensure that all Script Investigation processes are completed in a timely manner so that all results are delivered accurately and on time for AQA and customers of AQA Assessment Services Ltd. Achieving high quality standards, managing processes, contact with customers, and maintaining agreed productivity schedules along with contributing to process improvement are all key aspects of the role. Activities Strong understanding of the processes of Script Investigation and a good understanding of the Packet Investigation process. Manage a team, ensuring the development and growth of team members through effective coaching, mentoring, and performance management. Build exceptional relationships with our internal teams and external customers. Support in the monitoring and management of performance of the team against agreed service and performance standards in KPIs. Identify any issues with understanding or performance of duties within the team and resolve or escalate as appropriate. Actively partake in the continuous improvement process. Assist in the recruitment, training, and onboarding of seasonal or new permanent staff to the team. Support the Script Investigation Manager & Reconciliation Manager by providing timely and accurate updates on the Script Investigation process. Work closely with the Packet Investigation Team Leader on planning and scheduling. Demonstrate flexibility by undertaking other responsibilities as business needs change. Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements. Safeguard confidentiality of data. About Us
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. Reasonable Adjustments If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact
Faye Harrison (she/her)
at
fharrison@aqa.org.uk
or on
07813 724161 . Smart Working We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England. Equality, diversity and inclusion AQA is an equal opportunities employer and welcomes applications from all sections of the community. Conflict of Interest Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations. Safeguarding AQA is committed to the safeguarding of children and adults at risk.
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Summary As a key member of the Operational Data department, the Script Investigation Team Leader role is to manage the Script Investigations team and ensure that all Script Investigation processes are completed in a timely manner so that all results are delivered accurately and on time for AQA and customers of AQA Assessment Services Ltd. Achieving high quality standards, managing processes, contact with customers, and maintaining agreed productivity schedules along with contributing to process improvement are all key aspects of the role. Activities Strong understanding of the processes of Script Investigation and a good understanding of the Packet Investigation process. Manage a team, ensuring the development and growth of team members through effective coaching, mentoring, and performance management. Build exceptional relationships with our internal teams and external customers. Support in the monitoring and management of performance of the team against agreed service and performance standards in KPIs. Identify any issues with understanding or performance of duties within the team and resolve or escalate as appropriate. Actively partake in the continuous improvement process. Assist in the recruitment, training, and onboarding of seasonal or new permanent staff to the team. Support the Script Investigation Manager & Reconciliation Manager by providing timely and accurate updates on the Script Investigation process. Work closely with the Packet Investigation Team Leader on planning and scheduling. Demonstrate flexibility by undertaking other responsibilities as business needs change. Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements. Safeguard confidentiality of data. About Us
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. Reasonable Adjustments If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact
Faye Harrison (she/her)
at
fharrison@aqa.org.uk
or on
07813 724161 . Smart Working We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England. Equality, diversity and inclusion AQA is an equal opportunities employer and welcomes applications from all sections of the community. Conflict of Interest Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations. Safeguarding AQA is committed to the safeguarding of children and adults at risk.
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