Seafront Catering Manager

At BCP Council we recognise that our position as a highly successful council depends on our fantastic team of people, who work hard and love what they do. Our Seafront Service is responsible for the management and development of our beautiful world-renowned coastline, and we are looking for a dynamic and experienced Catering Manager to lead our catering team and ensure an exceptional service experience for our customers. The ideal candidate will have a passion for hospitality, have great leadership skills, and be committed to delivering excellent customer service while driving the operations success. You will be directly responsible for overseeing the day-to-day management of the 24 catering sites, operated through BCP Council, across the seafront ranging from small ice cream kiosks to 50+ cover restaurants. Whilst not an exhaustive list, the focus of this role will be related to: Oversee daily operations, ensuring a smooth workflow across all areas of the restaurant Lead, train, and motivate a team of staff to maintain high standards of customer service Manage budgets, stock inventory and costs effectively to maximize profitability Ensure compliance with health and safety regulations Deal with customer inquiries, complaints, and provide exceptional service Optimize menu offerings, service efficiency and special offers Build a positive working environment, promote teamwork, and staff initiative Monitor and manage staff scheduling and labour costs Manage delivery of maintenance projects This is a unique opportunity requiring a special individual who enjoys working in a mutually supportive and collaborative team environment but also can work well on their own initiative. Ideally you will have: a degree in a relevant subject or ability to demonstrate equivalent knowledge, skills and experience in the management of a complex service within a large organisation experience of working in a large-scale catering business or similar environments, leading large teams of staff and handling customer communications and complaints experience of managing Health and Safety, projects, procurement exercises and budgets You must have a positive and flexible outlook, be highly motivated, can learn quickly with a desire to develop, and are passionate about delivering excellent services. The role has an expectation of high operational visibility, with some office-based work. Please see the Job Description for further information. You would be expected to work 5 in 7 days, including weekends and bank holidays.

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