2nd Line Support Technician
Location: Wolverhampton
Salary: Up to £33,000
Chapman Tate Associates are working with a leading Managed Service Provider (MSP) based in Wolverhampton to find a talented and motivated 2nd Line Support Technician to join their growing team.
This is an excellent opportunity to develop your career within a dynamic and supportive environment, offering exposure to a wide range of IT systems and technologies, as well as opportunities for professional growth.
Key Responsibilities:
Provide 2nd Line IT support across a diverse client base, ensuring the resolution of issues in a timely and professional manner. Troubleshoot hardware and software issues, escalating to 3rd Line support where necessary. Manage and maintain customer networks, servers, and IT infrastructure. Offer support on Microsoft technologies, including Windows Server, Office 365, and Active Directory. Collaborate with the internal team to deliver exceptional customer service and support.
Required Skills & Experience: Proven experience in 2nd Line Support or a similar technical role. Strong knowledge of Windows Server, Active Directory, Office 365, and other IT infrastructure components. Experience with networking concepts (TCP/IP, DNS, DHCP). Excellent problem-solving skills and the ability to manage multiple support requests. Strong communication skills with the ability to explain technical issues to non-technical clients. Ideally, you will have certifications such as CompTIA, MCSA, or equivalent.
What's on Offer: Competitive salary up to £33,000, depending on experience. Career progression within an established and growing MSP. A friendly and collaborative team environment. Exposure to a wide range of technologies and clients. Ongoing training and development opportunities. 25 days holiday, plus bank holidays.
#J-18808-Ljbffr
Location: Wolverhampton
Salary: Up to £33,000
Chapman Tate Associates are working with a leading Managed Service Provider (MSP) based in Wolverhampton to find a talented and motivated 2nd Line Support Technician to join their growing team.
This is an excellent opportunity to develop your career within a dynamic and supportive environment, offering exposure to a wide range of IT systems and technologies, as well as opportunities for professional growth.
Key Responsibilities:
Provide 2nd Line IT support across a diverse client base, ensuring the resolution of issues in a timely and professional manner. Troubleshoot hardware and software issues, escalating to 3rd Line support where necessary. Manage and maintain customer networks, servers, and IT infrastructure. Offer support on Microsoft technologies, including Windows Server, Office 365, and Active Directory. Collaborate with the internal team to deliver exceptional customer service and support.
Required Skills & Experience: Proven experience in 2nd Line Support or a similar technical role. Strong knowledge of Windows Server, Active Directory, Office 365, and other IT infrastructure components. Experience with networking concepts (TCP/IP, DNS, DHCP). Excellent problem-solving skills and the ability to manage multiple support requests. Strong communication skills with the ability to explain technical issues to non-technical clients. Ideally, you will have certifications such as CompTIA, MCSA, or equivalent.
What's on Offer: Competitive salary up to £33,000, depending on experience. Career progression within an established and growing MSP. A friendly and collaborative team environment. Exposure to a wide range of technologies and clients. Ongoing training and development opportunities. 25 days holiday, plus bank holidays.
#J-18808-Ljbffr
