Job Description: Second Line IT Support
Location:
High Wycombe
Established since 1998, a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a group turnover in excess of £20m. Following company training, the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients.
The Role The day-to-day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. The role will also require the successful applicant to aid and support our external customer base.
Experience:
Minimum of 3 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC
Good working knowledge of Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 365)
Experience with on-prem & hosted email services like Office 365 & G-suite
Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
Experience with various Internet Connectivity Mediums essential, xDSL, Fibre
Experience with Enterprise Antivirus packages
Experience Backup management
Responsibilities:
Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.
Provide remote support using any industry accepted remote support software.
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
Adherence to a call logging process
Password resets/mail routing/new accounts etc.
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.
Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
Scheduled Server maintenance
Onsite IT Support for customer
Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
Onsite Project installation work
Escalate when needed to in accordance with SLA
Education & Qualifications:
A Levels
A+, N+ or Microsoft MCSA /MCSE optional
Other Requirements:
Have previous IT remote telephone support experience
Driving licence
Fluency in English is mandatory
Good personality
Willingness to learn
Benefits:
Industry recognised training and personal development plans.
Staff bonuses and holiday incentives
If you feel you have the skills for our IT Support role, please apply now!
Reference ID:
SW/GH/IT2
Job Types:
Full-time, Permanent
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Location:
High Wycombe
Established since 1998, a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a group turnover in excess of £20m. Following company training, the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients.
The Role The day-to-day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. The role will also require the successful applicant to aid and support our external customer base.
Experience:
Minimum of 3 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC
Good working knowledge of Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 365)
Experience with on-prem & hosted email services like Office 365 & G-suite
Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
Experience with various Internet Connectivity Mediums essential, xDSL, Fibre
Experience with Enterprise Antivirus packages
Experience Backup management
Responsibilities:
Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.
Provide remote support using any industry accepted remote support software.
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
Adherence to a call logging process
Password resets/mail routing/new accounts etc.
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.
Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
Scheduled Server maintenance
Onsite IT Support for customer
Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
Onsite Project installation work
Escalate when needed to in accordance with SLA
Education & Qualifications:
A Levels
A+, N+ or Microsoft MCSA /MCSE optional
Other Requirements:
Have previous IT remote telephone support experience
Driving licence
Fluency in English is mandatory
Good personality
Willingness to learn
Benefits:
Industry recognised training and personal development plans.
Staff bonuses and holiday incentives
If you feel you have the skills for our IT Support role, please apply now!
Reference ID:
SW/GH/IT2
Job Types:
Full-time, Permanent
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