Job Advert
A bit about us
Everflow is proud to be recognised as one of Europe's fastest-growing companies, securing the 51st and 3rd spots in the Financial Times' annual Fastest 1000 Growing Companies ranking over the past three years. By 2024, we've achieved a turnover of approximately £154 million, marking a growth of about 33% on Financial Year 2023. As a technology-enabled utility company, we're leading the charge towards a sustainable, multi-utility future for Small and Medium-sized Enterprises (SMEs).
Our mission is to
make utilities simple
and
create jobs that people love.
We aim to enable businesses to focus on growth, reduce wastage, and contribute to environmental sustainability.
Our approach includes:
Prioritising investment in our team, creating fulfilling roles that people are passionate about.
We firmly believe in prioritising people over profits in our decision-making process.
Offering greener, more transparent utility options.
Delivering an automated, digital-first experience.
Simplifying the process for businesses to reduce their utility consumption.
Enhancing the broker market by developing the premier sales platform for multi-utility services.
What you’ll be doing:
Provision of customer service through various communication channels including chat, email, and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across Everflow to align and integrate our One Operation customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to our connectivity products and service, including technical support.
Act as a second line support advisor dealing with escalated and more complicated connectivity queries.
What we’re looking for:
A minimum of three years’ experience within the Telecommunications industry.
An understanding of operational processes and requirements to deliver a seamless customer journey pre and post set up.
Technical understanding of common queries relating to hardware and broadband.
Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers' circumstances.
Excellent communication and organisational skills.
Engage positively with team meetings, huddles, and wider business forums.
Support team members with workload during times of absence or high activity, to ensure business needs are met.
Responsive to changing processes and environment.
Excellent analytical and numeracy skills.
Ability to prioritise and manage own workload.
Effective communication, negotiation, and influencing skills.
Exceptional attention to detail.
The ability to cope well under pressure.
Self-motivated and a team player.
Manage own workload, take responsibility for the implementation of systems and processes within own work area and participate in projects broader than direct team.
#J-18808-Ljbffr
A bit about us
Everflow is proud to be recognised as one of Europe's fastest-growing companies, securing the 51st and 3rd spots in the Financial Times' annual Fastest 1000 Growing Companies ranking over the past three years. By 2024, we've achieved a turnover of approximately £154 million, marking a growth of about 33% on Financial Year 2023. As a technology-enabled utility company, we're leading the charge towards a sustainable, multi-utility future for Small and Medium-sized Enterprises (SMEs).
Our mission is to
make utilities simple
and
create jobs that people love.
We aim to enable businesses to focus on growth, reduce wastage, and contribute to environmental sustainability.
Our approach includes:
Prioritising investment in our team, creating fulfilling roles that people are passionate about.
We firmly believe in prioritising people over profits in our decision-making process.
Offering greener, more transparent utility options.
Delivering an automated, digital-first experience.
Simplifying the process for businesses to reduce their utility consumption.
Enhancing the broker market by developing the premier sales platform for multi-utility services.
What you’ll be doing:
Provision of customer service through various communication channels including chat, email, and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across Everflow to align and integrate our One Operation customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to our connectivity products and service, including technical support.
Act as a second line support advisor dealing with escalated and more complicated connectivity queries.
What we’re looking for:
A minimum of three years’ experience within the Telecommunications industry.
An understanding of operational processes and requirements to deliver a seamless customer journey pre and post set up.
Technical understanding of common queries relating to hardware and broadband.
Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers' circumstances.
Excellent communication and organisational skills.
Engage positively with team meetings, huddles, and wider business forums.
Support team members with workload during times of absence or high activity, to ensure business needs are met.
Responsive to changing processes and environment.
Excellent analytical and numeracy skills.
Ability to prioritise and manage own workload.
Effective communication, negotiation, and influencing skills.
Exceptional attention to detail.
The ability to cope well under pressure.
Self-motivated and a team player.
Manage own workload, take responsibility for the implementation of systems and processes within own work area and participate in projects broader than direct team.
#J-18808-Ljbffr
