To carry out routine service and small works tasks as agreed and in line with your weekly schedule as required. To support and drive technical standards, including second line support and training internal field engineers. To support customers’ requests for surveys, quotations and systems upgrades as generated from routine maintenance visits and engineers’ job sheets.
To support the growth of the business by offering technical support for all customers.
To work with the team on technical aspects of the business development, including guiding on proposals and quotations from time to time.
Taking responsibility for all security technical issues within the field, supporting customers and providing an excellent customer experience. Overseeing and supporting the call out process within the business, offering support and guidance to the admin and support team.
The scope of services you will work on are as follows: Fire Alarms, Emergency Lights, CCTV, Intruder, Access Control.
To assist the business in attaining its identified goals. This would include the capturing of asset lists for all customer sites. Supporting and implementing the use of the Google drive initiative. To improve the knowledge base of security within the business.
You will be working with the Ops Team, supporting the call out rota, offering support to all engineers. You will report to the Management Team on all technical aspects of the business and make recommendations accordingly. You will also support compliance at all levels and attend any audits carried out by the regulatory bodies they engage with.
You will also be supporting their Installation Manager to ensure all works are delivered on time and within budget to the customer’s satisfaction. You will liaise with the Ops Co-Ordinator on all outstanding technical issues, working to a timely resolution.
Responsibilities:
Completing all scheduled service work as provided by the Ops Team Ensuring asset lists are collected and reported on a monthly basis Working with the team to support technical expertise so quotations can be issued, either requested directly or from Engineers’ job sheets to customers Liaising with the team regarding sales opportunities Supporting the continuous employment of the Engineers Charter Improving/managing first time fix rates Providing exceptional customer experience Sharing knowledge with team members Providing documentation as required by the company in a timely manner (job sheets and time sheets etc.) Physical Requirements:
Ability to conduct site visits, including climbing ladders and navigating construction sites Willingness to travel as required by project demands Equipment Provided:
Company van and fuel card (full, clean driving licence is required) PPE Tools and equipment Mobile phone Appointment is subject to an enhanced Disclosure and Barring Service (DBS) check.
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Completing all scheduled service work as provided by the Ops Team Ensuring asset lists are collected and reported on a monthly basis Working with the team to support technical expertise so quotations can be issued, either requested directly or from Engineers’ job sheets to customers Liaising with the team regarding sales opportunities Supporting the continuous employment of the Engineers Charter Improving/managing first time fix rates Providing exceptional customer experience Sharing knowledge with team members Providing documentation as required by the company in a timely manner (job sheets and time sheets etc.) Physical Requirements:
Ability to conduct site visits, including climbing ladders and navigating construction sites Willingness to travel as required by project demands Equipment Provided:
Company van and fuel card (full, clean driving licence is required) PPE Tools and equipment Mobile phone Appointment is subject to an enhanced Disclosure and Barring Service (DBS) check.
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