Monatrix specialises in commercial security which includes mainly CCTV and Access Control with some Intruder Alarms.
We complete installations, PPM visits, call outs and fault finding on sites across the UK.
We work with systems such as Tyco (American Dynamics, Software House-CCURE), Gallagher, Avigilon, Milestone, Hikvision, Dahua, Ajax, Texecom and Galaxy.
MONATRIX - JOB DESCRIPTION & EXPECTATIONS
Title:
Security Engineer Location:
Field based - Central Region covering: South West London - Buckinghamshire area of Oxford, Slough, Reading, Camberley Reporting to:
Operations Manager Job Purpose and Summary:
To carry out Installations, Service & Maintenance visits and corrective works on a day to day basis and as required by our clients. Most works will be carried out at our customer’s sites and premises, with some preliminary works at the office on a rare basis. The Engineers support the delivery of installations, service, and maintenance works with the day-to-day client and coordinator-focused activities, ensuring all communications and records are recorded accurately. As a very customer-facing role and as the primary contact with our clients, the role focuses on delivering exceptional service and support that uphold our values. Duties and Responsibilities:
Responsible for the daily communications and documentation is updated accurately with the coordinators in the office. Ensuring the Values and Vision of the company are upheld, achieved and seen by our customers. Delivering a professional and effective installation and service to our customers. Continually make sure that the image and perception of the company is kept in the highest regard. Ensure all works are carried out in an efficient and effective manner. Ensure that all works are carried out in a safe manner and all company policies regarding health and safety are adhered to. Customer premises and sites are respected and left clean and tidy. Ensure documents required by the office are completed professionally in full, accurately and returned to the office quickly and as requested. Keep company vehicles clean and tidy. Reporting any damage to a vehicle immediately. Ensure the specification of any works instructions are carried out in line with specification at all times. Report to the office any amendments to the specification that may be required and ensure approval is received from the office before any amendments are carried out. Carry out any investigative works on a service call for no longer than one hour initially. If the investigative works need to continue to rectify the issue, then authorization must be given from the office to continue. Some works will require engineers to travel to customer sites throughout the UK. Some works will require engineers to stay away from home overnight and could be for a number of consecutive nights. Recording and updating all installations, service call outs, additional works, works in progress and maintenance visits documentation is completed as per the company process and policies. Assisting engineering colleagues and following project managers, senior engineers and coordinator instructions. 2+ years of engineering or similar service. Work Environment Characteristics:
An open, energetic and creative environment. Dynamic workflows, enabling interaction with all staff and constant ‘Agile’ thinking. Requirements to Join:
Driving license is essential. ECS/CSCS – is essential (but we can arrange this if required). IPAF/PASMA card is advantageous but not essential. Previous enterprise system experience/knowledge with CCure, Gallagher and Milestone is admirable but again not essential. Travel is likely, with the odd stay away (if you were to stay away, we pay for your hotel, meal allowance and 2 hours extra over time for staying away each day). Company van will be provided (including fuel card). No on call rota. You will be Paid door to door with a 30mins away for lunch (and each end for travel so after working 9.5hrs you could do straight into x1.5 overtime).
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Title:
Security Engineer Location:
Field based - Central Region covering: South West London - Buckinghamshire area of Oxford, Slough, Reading, Camberley Reporting to:
Operations Manager Job Purpose and Summary:
To carry out Installations, Service & Maintenance visits and corrective works on a day to day basis and as required by our clients. Most works will be carried out at our customer’s sites and premises, with some preliminary works at the office on a rare basis. The Engineers support the delivery of installations, service, and maintenance works with the day-to-day client and coordinator-focused activities, ensuring all communications and records are recorded accurately. As a very customer-facing role and as the primary contact with our clients, the role focuses on delivering exceptional service and support that uphold our values. Duties and Responsibilities:
Responsible for the daily communications and documentation is updated accurately with the coordinators in the office. Ensuring the Values and Vision of the company are upheld, achieved and seen by our customers. Delivering a professional and effective installation and service to our customers. Continually make sure that the image and perception of the company is kept in the highest regard. Ensure all works are carried out in an efficient and effective manner. Ensure that all works are carried out in a safe manner and all company policies regarding health and safety are adhered to. Customer premises and sites are respected and left clean and tidy. Ensure documents required by the office are completed professionally in full, accurately and returned to the office quickly and as requested. Keep company vehicles clean and tidy. Reporting any damage to a vehicle immediately. Ensure the specification of any works instructions are carried out in line with specification at all times. Report to the office any amendments to the specification that may be required and ensure approval is received from the office before any amendments are carried out. Carry out any investigative works on a service call for no longer than one hour initially. If the investigative works need to continue to rectify the issue, then authorization must be given from the office to continue. Some works will require engineers to travel to customer sites throughout the UK. Some works will require engineers to stay away from home overnight and could be for a number of consecutive nights. Recording and updating all installations, service call outs, additional works, works in progress and maintenance visits documentation is completed as per the company process and policies. Assisting engineering colleagues and following project managers, senior engineers and coordinator instructions. 2+ years of engineering or similar service. Work Environment Characteristics:
An open, energetic and creative environment. Dynamic workflows, enabling interaction with all staff and constant ‘Agile’ thinking. Requirements to Join:
Driving license is essential. ECS/CSCS – is essential (but we can arrange this if required). IPAF/PASMA card is advantageous but not essential. Previous enterprise system experience/knowledge with CCure, Gallagher and Milestone is admirable but again not essential. Travel is likely, with the odd stay away (if you were to stay away, we pay for your hotel, meal allowance and 2 hours extra over time for staying away each day). Company van will be provided (including fuel card). No on call rota. You will be Paid door to door with a 30mins away for lunch (and each end for travel so after working 9.5hrs you could do straight into x1.5 overtime).
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