Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
The role: Security Lead
The purpose of our Security Lead will be to manage the day-to-day interaction between CBRE, BT and our Security providers with whom we engage to provide various security services. They will support our colleagues & customers across the BT estate in providing a safe and secure workplace. Overseeing the security providers, we require a skilled, engaged and empowered administrator that will provide a high level of personal customer service whilst ensuring BT’s security policies are delivered. Key responsibilities are as follows:
The day-to-day administration support of and adherence to BT security policies at BT sites, including offices and operational buildings. Active involvement in managing security related services for the EE retail estate. Managing the CBRE security providers across the BT estate to ensure that they are knowledgeable and competent and that cover at sites is maintained in an efficient manner to agreed contractual levels. Working with BT customers at all sites to monitor and maintain exceptional levels of service delivery, coaching and developing colleagues to ensure that best practices are implemented and shared across sites. Support the administration of site security systems - design and condition. You will be focused on ensuring that supplier PPM programmes and system replacement requirements are all being met. Manage the security providers to ensure day-to-day delivery of service. Review the AIs/KOPs/S.I and ensure the sites, once manned, are fully compliant. Carrying out audits of Security Officers to ensure all duties are covered with trained and licensed security personnel. Check compliance with the site assignment instructions (AIs) document for each site in line with the security policy. Be the first point of contact for all security issues within the estate. ISO 9001 welfare visits and site compliance checks. Person Specification:
Operational Administration experience in managing day-to-day tasks with our various security suppliers. Prior experience of working in a FM environment and coordinating multiple suppliers. A good track record of delivery against targets and KPIs including cost management to an agreed budget. Experience of working in a national role supporting a large account/programme. Desirable but not essential – good understanding of the UK telecommunications market. Our mission: To build a world-class business through exceptional service and exceptional people
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The purpose of our Security Lead will be to manage the day-to-day interaction between CBRE, BT and our Security providers with whom we engage to provide various security services. They will support our colleagues & customers across the BT estate in providing a safe and secure workplace. Overseeing the security providers, we require a skilled, engaged and empowered administrator that will provide a high level of personal customer service whilst ensuring BT’s security policies are delivered. Key responsibilities are as follows:
The day-to-day administration support of and adherence to BT security policies at BT sites, including offices and operational buildings. Active involvement in managing security related services for the EE retail estate. Managing the CBRE security providers across the BT estate to ensure that they are knowledgeable and competent and that cover at sites is maintained in an efficient manner to agreed contractual levels. Working with BT customers at all sites to monitor and maintain exceptional levels of service delivery, coaching and developing colleagues to ensure that best practices are implemented and shared across sites. Support the administration of site security systems - design and condition. You will be focused on ensuring that supplier PPM programmes and system replacement requirements are all being met. Manage the security providers to ensure day-to-day delivery of service. Review the AIs/KOPs/S.I and ensure the sites, once manned, are fully compliant. Carrying out audits of Security Officers to ensure all duties are covered with trained and licensed security personnel. Check compliance with the site assignment instructions (AIs) document for each site in line with the security policy. Be the first point of contact for all security issues within the estate. ISO 9001 welfare visits and site compliance checks. Person Specification:
Operational Administration experience in managing day-to-day tasks with our various security suppliers. Prior experience of working in a FM environment and coordinating multiple suppliers. A good track record of delivery against targets and KPIs including cost management to an agreed budget. Experience of working in a national role supporting a large account/programme. Desirable but not essential – good understanding of the UK telecommunications market. Our mission: To build a world-class business through exceptional service and exceptional people
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