Purpose of the Role
As the Security Officer within the Security side of the business, you will ensure exemplary standards in communication to our customers, retailers, and team members and be an ambassador for Victoria Centre and our wider business.
Key Responsibilities
This role will include a variety of tasks including the following:
Ensure the ongoing security and safekeeping of the complex through proactive patrolling.
Carry out duties in accordance with the Assignment Instructions.
Deliver excellent customer service.
Deter unauthorised personnel from gaining access to the complex.
Liaise effectively with the Security Team Leader on a regular basis.
Be aware of the obligations under the Health and Safety regulations concerning your own safety, that of your colleagues, and tenants.
Ensure that all roads and emergency access and exit points are kept free of obstructions, and any unauthorised vehicles or obstructions are moved quickly and efficiently.
Assist with fire alarm testing as required and have full knowledge of fire alarm procedures.
Ensure only authorised personnel gain access to the service area.
Subject to being fully licensed, operate the on-site CCTV equipment as required.
Skills, Knowledge and Experience
Essential:
Good communication skills, both verbal and written
Excellent customer service skills
Supportive and proactive team player
Smart professional appearance
SIA Licence holder
First aid qualification with Certificate
Be able to work between 13:30pm and 21:30pm Monday-Sunday
Desirable:
Previous experience in a customer-facing role
Defibrillator trained
CCTV Licence
Working Hours:
Rolling rota 5 out of 7 including weekends Salary:
£11.93 per hour, £24,814 per year – review in March 2025
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Rolling rota 5 out of 7 including weekends Salary:
£11.93 per hour, £24,814 per year – review in March 2025
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