Security Officer

Security Officer Norfolk and Norwich University Hospital Full Time, 3 month fixed term (40.25 hours per week) Includes weekends. Shift pattern: 4 on 4 off 6pm - 6am £ 25,836.21 per annum plus benefits (plus night shift enhancements) Here at Serco, we are looking for experienced Security Officers to join our team at Norfolk and Norwich University Hospital. Norfolk & Norwich University Hospital puts its patients at the heart of everything they do. The Hospital cares for the people of Norfolk, north Suffolk and further afield, providing almost one million out-patient appointments, day case procedures and in-patient admissions every year. The hospital has 1,200 beds and state-of-the art facilities and works closely with the University of East Anglia to train health professionals and have a strong focus on research. Main Accountabilities As a Security Officer you will deliver a helpful and professional front of house service, providing a polite, efficient and compassionate service to patients, visitors and staff. You will offer a security presence at the hospital, carrying out reactive and proactive duties. You will act as first line response to violent and aggressive incidents, investigating reports of theft and producing written reports for all security related incidents. You will provide a proactive approach to crime prevention, by way of physically patrolling the Hospital site and use of installed security systems and offer crime prevention advice to all users of the Hospital. This is an incredibly important role within the Hospital as you are ensuring that patients, staff and visitors feel and are kept safe at all times. You must contribute in a team approach with the police on investigations of thefts, criminal acts or bomb threats, attend court to assist authorities in legal cases and ensure fire safety checks are maintained in accordance with the fire safety policy. What you'll need to do the role Previous Security Officer experience, preferably within a large corporate or Hospital setting. Valid SIA Licence. Excellent communication and customer service skills. Ability to remain calm when working under pressure. Ability to demonstrate empathy when dealing with stressful customers. Flexible and confident in all situations. Proven experience of writing restraint reports. Previous experience of working with CCTV is desirable but not essential. What we offer: Salary: Competitive salaries with annual reviews. Pension: Up to 6% contributory pension scheme. Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

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