A Technical Lead - 3rd Line IT Support Engineer is required to join an established and growing MSP business based near Fulwood, in Lancashire.
Are you an enthusiastic, customer-focused IT professional? We're looking for an
L2/L3 IT Support Engineer
to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!
Key Responsibilities: Technical Support:
Provide expert analysis, troubleshooting, and system & network monitoring for external customers. Maintenance & Support:
Handle day-to-day maintenance and support tasks as required. Solution Design:
Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks. Ownership:
Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base. What You'll Do: On-Site Support:
Attend local customer sites to install new solutions or resolve current issues. Remote Support:
Provide remote support to customers across our group. Microsoft Environment:
Work with Windows Server 2012/16/19 and up to Windows 11 Operating System. Active Directory & More:
Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections. Office 365:
Utilize your knowledge of the Office 365 environment. Networking:
Apply your understanding of networking principles to troubleshoot and resolve customer issues. IT Security:
Address IT security issues, including networking, backup solutions, and spam/malware filtering. Requirements: Experience:
At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations. Skills:
Strong technical skills in a Microsoft environment and practical networking knowledge. Customer Focus:
Excellent customer service skills and the ability to work independently and as part of a team. Must hold full driver's license Previous experience working for a MSP essential The company: Dynamic Environment:
No two days are the same, offering a variety of challenges and opportunities. Friendly Team:
Work with a supportive and collaborative team. Growth Opportunities:
Develop your skills and advance your career in IT support. Additional Information: Salary for this role is competitive up to £60,000 dependant on experience. Based on site in the office. Working hours: Monday - Friday, 37.5 hours per week working between the hours of 08:00 - 17:00.
Benefits Include: 25 days holiday + Bank holidays Birthday day leave Income protection Life assurance Private health And many more! How to apply: If you are interested in the Senior Technical Lead - 3rd Line IT Support Engineer role, please submit a copy of your CV to. For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.
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Are you an enthusiastic, customer-focused IT professional? We're looking for an
L2/L3 IT Support Engineer
to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!
Key Responsibilities: Technical Support:
Provide expert analysis, troubleshooting, and system & network monitoring for external customers. Maintenance & Support:
Handle day-to-day maintenance and support tasks as required. Solution Design:
Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks. Ownership:
Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base. What You'll Do: On-Site Support:
Attend local customer sites to install new solutions or resolve current issues. Remote Support:
Provide remote support to customers across our group. Microsoft Environment:
Work with Windows Server 2012/16/19 and up to Windows 11 Operating System. Active Directory & More:
Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections. Office 365:
Utilize your knowledge of the Office 365 environment. Networking:
Apply your understanding of networking principles to troubleshoot and resolve customer issues. IT Security:
Address IT security issues, including networking, backup solutions, and spam/malware filtering. Requirements: Experience:
At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations. Skills:
Strong technical skills in a Microsoft environment and practical networking knowledge. Customer Focus:
Excellent customer service skills and the ability to work independently and as part of a team. Must hold full driver's license Previous experience working for a MSP essential The company: Dynamic Environment:
No two days are the same, offering a variety of challenges and opportunities. Friendly Team:
Work with a supportive and collaborative team. Growth Opportunities:
Develop your skills and advance your career in IT support. Additional Information: Salary for this role is competitive up to £60,000 dependant on experience. Based on site in the office. Working hours: Monday - Friday, 37.5 hours per week working between the hours of 08:00 - 17:00.
Benefits Include: 25 days holiday + Bank holidays Birthday day leave Income protection Life assurance Private health And many more! How to apply: If you are interested in the Senior Technical Lead - 3rd Line IT Support Engineer role, please submit a copy of your CV to. For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.
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