Senior Account Director
What are we looking for?
A leader within the Client Service Team, accountable for attracting, retaining, and growing one or a portfolio of clients. A strategic partner to our clients driving innovative and progressive Brand Experience solutions.
This role will be reporting to the Group Account Director.
About the role…
Client services
Leadership of an agency team and portfolio of clients. Responsibility for the strength of client relationship(s). Responsible for driving successful implementation of multiple projects within one or across various client groups. Seeks to personally grow client and industry networks. Proactive in creating opportunities to present the agency and its service offerings. Leads client development plans, strategies and initiatives that deliver on client and agency targets. Ensures client feedback and reviews occur and inform future ways of working. Able to blend the operational and creative requirements of the project to bring to life the campaign vision. Proficient in crafting a clear activation strategy and the internal/external skill sets required to deliver. Defines expectations for ‘best-in-class’ client service across the team, upskilling, training, inducting as required. Works with the Project team to ensure work is delivered to time, target and budget. Creation of process, templates, and approval of key documentation. Does not commit the agency to unrealistic timings or budget. Externally is the client lead, ensuring excellence in client servicing. Internally provides project oversight and direction, ensuring effective processes are in place for best-in-class project delivery. Identifies organic growth opportunities with existing clients and converts them into agency briefs. Plays a significant role in pitches, building rapport and trust with clients, and recognised for expertise. Finance
Takes a lead in defining the commercial terms with clients, producing SoW, rate cards, budget templates. Approves project budgets for client campaigns. Can advise how to better improve GP without compromising on client ROI. Able to demonstrate the value of time to protect project margins. Drives commercial understanding and financial process throughout the client service team. Understands the requirements of cash flow for project work, directing internal and external teams accordingly.
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Leadership of an agency team and portfolio of clients. Responsibility for the strength of client relationship(s). Responsible for driving successful implementation of multiple projects within one or across various client groups. Seeks to personally grow client and industry networks. Proactive in creating opportunities to present the agency and its service offerings. Leads client development plans, strategies and initiatives that deliver on client and agency targets. Ensures client feedback and reviews occur and inform future ways of working. Able to blend the operational and creative requirements of the project to bring to life the campaign vision. Proficient in crafting a clear activation strategy and the internal/external skill sets required to deliver. Defines expectations for ‘best-in-class’ client service across the team, upskilling, training, inducting as required. Works with the Project team to ensure work is delivered to time, target and budget. Creation of process, templates, and approval of key documentation. Does not commit the agency to unrealistic timings or budget. Externally is the client lead, ensuring excellence in client servicing. Internally provides project oversight and direction, ensuring effective processes are in place for best-in-class project delivery. Identifies organic growth opportunities with existing clients and converts them into agency briefs. Plays a significant role in pitches, building rapport and trust with clients, and recognised for expertise. Finance
Takes a lead in defining the commercial terms with clients, producing SoW, rate cards, budget templates. Approves project budgets for client campaigns. Can advise how to better improve GP without compromising on client ROI. Able to demonstrate the value of time to protect project margins. Drives commercial understanding and financial process throughout the client service team. Understands the requirements of cash flow for project work, directing internal and external teams accordingly.
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