We’re working with an expanding Shopify Agency with plans for significant growth looking for an experienced Senior Account Manager with Shopify experience to join their team and lead their client services offering.
Our Client
An Ecommerce Agency specialising in Shopify Plus, they’re growing steadily and attracting larger, enterprise level clients. The Role
The role will head up and grow their client services function, so that the founders can focus on agency management and growth. You’ll be responsible for managing and leading on all client relationships, from onboarding, through to client roadmaps, weekly client reporting and quarterly/yearly planning meetings. Managing and growing a team of Account Managers will be a key part of the role, as will the ability to maximise client revenue through providing exceptional client service, through to spotting opportunities to cross sell and up sell services. You
You’ll be an experienced and process driven Senior Account Manager, ambitious to join an agency during a period of growth that will offer you personal growth opportunities. You’ll be a problem solver with the maturity to lead and develop client relationships, always on top of quarterly and annual client planning sessions, strategic client mapping, contracts and renewals. You’ll be confident and comfortable to cross sell and up sell, increasing retainer spend and converting project clients to retainer clients. Strategic about when to handle client relationships and when to bring other people into conversations such as the founders, delivery team, creative team, etc. You’ll be confident and capable of hiring, building and managing a client services team. You'll bring significant experience in Shopify. What’s in it for you
Hybrid working (min 3 days in their central London office) Work from anywhere 1 month of the year Training provided with an agency specific client services trainer Our Commitment to Diversity
We are committed to improving diversity, equality and inclusion within the sectors we serve. We encourage applications for this role from all backgrounds and communities and offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and any other protected status. Should you require any reasonable adjustments at any point in the recruitment process we are very happy to discuss and work with you to accommodate these.
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An Ecommerce Agency specialising in Shopify Plus, they’re growing steadily and attracting larger, enterprise level clients. The Role
The role will head up and grow their client services function, so that the founders can focus on agency management and growth. You’ll be responsible for managing and leading on all client relationships, from onboarding, through to client roadmaps, weekly client reporting and quarterly/yearly planning meetings. Managing and growing a team of Account Managers will be a key part of the role, as will the ability to maximise client revenue through providing exceptional client service, through to spotting opportunities to cross sell and up sell services. You
You’ll be an experienced and process driven Senior Account Manager, ambitious to join an agency during a period of growth that will offer you personal growth opportunities. You’ll be a problem solver with the maturity to lead and develop client relationships, always on top of quarterly and annual client planning sessions, strategic client mapping, contracts and renewals. You’ll be confident and comfortable to cross sell and up sell, increasing retainer spend and converting project clients to retainer clients. Strategic about when to handle client relationships and when to bring other people into conversations such as the founders, delivery team, creative team, etc. You’ll be confident and capable of hiring, building and managing a client services team. You'll bring significant experience in Shopify. What’s in it for you
Hybrid working (min 3 days in their central London office) Work from anywhere 1 month of the year Training provided with an agency specific client services trainer Our Commitment to Diversity
We are committed to improving diversity, equality and inclusion within the sectors we serve. We encourage applications for this role from all backgrounds and communities and offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and any other protected status. Should you require any reasonable adjustments at any point in the recruitment process we are very happy to discuss and work with you to accommodate these.
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