University Hospitals Coventry and Warwickshire NHS Trust
To provide an efficient, responsive appointment booking and administrative service to patients attending the Endoscopy Unit in accordance with Departmental and Trust guidelines, policies, and procedures. To communicate related information and advice regarding the Endoscopy Unit via telephone, letter, and face to face. Please be advised that the interviews for this post will take place on 28/01/2025. Main duties of the job
To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, dealing with and resolving routine enquiries and taking appropriate action as necessary, liaising with others as appropriate. Responsible for implementing, updating, and maintaining both manual and electronic systems and databases according to Trust policies and procedures. Be responsible for dealing with all calls received in a professional manner, ensuring telephone standards are met. Ensure all clients are provided with the relevant information, documentation and advised as to the appropriate contact for further assistance. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Job responsibilities
Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GPs and relatives etc. are undertaken in a timely and appropriate manner. Assist with training new team members in operational Departmental and Trust Procedures. Undertake filing and photocopying as necessary ensuring all documents are accurately and appropriately archived. Prioritising daily tasks to achieve set timescales. Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy. Collate, input and monitor department documentation and information to assist with the production of monthly reports. Deputise for Administration Team Leader and cover for other team members during periods of absence and annual leave. For further details of the role please see the attached job description. Person Specification
Qualifications
see supporting documents Experience
see supporting documents see supporting documents Knowledge
see supporting documents see supporting documents Skills
see supporting documents Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address
University Hospital Coventry and Warwickshire £24,071 to £25,674 a year per annum pro rata Contract
Permanent Working pattern
Full-time Reference number
218-AC-B3-6852853 Job locations
University Hospital Coventry and Warwickshire
#J-18808-Ljbffr
To provide an efficient, responsive appointment booking and administrative service to patients attending the Endoscopy Unit in accordance with Departmental and Trust guidelines, policies, and procedures. To communicate related information and advice regarding the Endoscopy Unit via telephone, letter, and face to face. Please be advised that the interviews for this post will take place on 28/01/2025. Main duties of the job
To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, dealing with and resolving routine enquiries and taking appropriate action as necessary, liaising with others as appropriate. Responsible for implementing, updating, and maintaining both manual and electronic systems and databases according to Trust policies and procedures. Be responsible for dealing with all calls received in a professional manner, ensuring telephone standards are met. Ensure all clients are provided with the relevant information, documentation and advised as to the appropriate contact for further assistance. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Job responsibilities
Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GPs and relatives etc. are undertaken in a timely and appropriate manner. Assist with training new team members in operational Departmental and Trust Procedures. Undertake filing and photocopying as necessary ensuring all documents are accurately and appropriately archived. Prioritising daily tasks to achieve set timescales. Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy. Collate, input and monitor department documentation and information to assist with the production of monthly reports. Deputise for Administration Team Leader and cover for other team members during periods of absence and annual leave. For further details of the role please see the attached job description. Person Specification
Qualifications
see supporting documents Experience
see supporting documents see supporting documents Knowledge
see supporting documents see supporting documents Skills
see supporting documents Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address
University Hospital Coventry and Warwickshire £24,071 to £25,674 a year per annum pro rata Contract
Permanent Working pattern
Full-time Reference number
218-AC-B3-6852853 Job locations
University Hospital Coventry and Warwickshire
#J-18808-Ljbffr
