Senior Administration Officer RTT University Hospitals Coventry and Warwickshire NHS Trust

An exciting opportunity has arisen within the Referral to Treatment Team at University Hospitals Coventry and Warwickshire NHS Trust. We are seeking to appoint an RTT Senior Administration Officer who would like to join our well-established team. We are looking for an enthusiastic and committed individual to join our ever-growing team. We are seeking an individual with the below skills to help drive the Trust forward in delivering quality Administration processes and procedures. Interviews for this post are due to take place 18/12/24 and 19/12/24. You will need to be proficient in the use of standard Microsoft Office packages. In addition to this, experience in the use of Electronic Patient Record system (EPR) would be advantageous. Excellent attention to detail and accuracy. Excellent level of verbal and written communication skills with the ability to work on your own initiative. The ability to investigate and identify issues in our PAS system in line with the current Patient Access Policy. Daily validation of patient pathways identified on Trust reports by using the EPR system and patient notes in line with the Patient Access Policy and RTT rules. Work as part of a team to improve the overall data quality of the Trust. It would be advantageous to have a basic knowledge of National 18 week referral to treatment policies, targets and clock rules. This is not essential as full training will be provided. The ability to impart a Trust wide improved knowledge and understanding of 18 weeks. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can if interested. University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Using Trust reports, hospital systems and patient notes in line with the Patient Access policy and RTT rules, daily validation of patients referral to treatment pathways. Daily validation of common user errors, including investigating the cause of error, understanding complex pathways for multiple specialties and escalating to line manager for resolution. To ensure, wherever possible, that all RTT processes are up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. This will require effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription; manipulation and distribution of appropriate correspondence. Involved in routine validation of 18 week pathways to ensure pathways are accurate at all times. Support their line manager in monitoring of 18 week targets. Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or escalating potential issues/problems in relation to RTT weeks to the management team. Share ideas for potential service improvement. Undertake appropriate training with new and existing staff ensuring standards of practice are maintained at all times. Ensure that all enquiries are dealt with in a professional manner within appropriate timescales and in line with Dept and Trust guidelines, policies, and procedures. For further details of the role please see the attached job description. This advert closes on Tuesday 10 Dec 2024.

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