We are looking for a Senior Administrator to join our team at Marfleet Group Practice. As a Senior Administrator you will support the administration team, contributing to the planning and development of the service. You will also be involved in planning and organizing ACCURX campaigns, assist the Practice Lead with staff rotas, and induct and supervise less experienced employees.
Main duties of the job
The post holder will have skills in all areas of administrative functions to enable them to support the senior team to include excellent interpersonal and organisational skills, and being able to work on their own initiative. The successful candidate will have good keyboard skills enabling them to assist in creating, developing and maintaining reports. Job responsibilities
To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service. To understand security/health and safety processes and procedures, as required. To make judgements in resolving problems of a patient or administrative nature within pre-defined limits, referring anything of a complex nature to senior staff. To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action. To plan and organise own day to day tasks within the parameters set out by supervising staff. May assist with the arrangement of meetings, may be required to take notes of a non-complex nature. Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control, Information Governance and Confidentiality. Provide cover for colleagues, working flexibly to meet the needs of the service. To maintain records both manually and electronically, producing routine information as required. It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct. Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually. Person Specification
Experience
NHS Experience preferred or a minimum of 5 years customer service Qualifications
A good standard of Maths and English. Experience of using software packages, including Microsoft Word/Outlook Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The post holder will have skills in all areas of administrative functions to enable them to support the senior team to include excellent interpersonal and organisational skills, and being able to work on their own initiative. The successful candidate will have good keyboard skills enabling them to assist in creating, developing and maintaining reports. Job responsibilities
To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service. To understand security/health and safety processes and procedures, as required. To make judgements in resolving problems of a patient or administrative nature within pre-defined limits, referring anything of a complex nature to senior staff. To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action. To plan and organise own day to day tasks within the parameters set out by supervising staff. May assist with the arrangement of meetings, may be required to take notes of a non-complex nature. Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control, Information Governance and Confidentiality. Provide cover for colleagues, working flexibly to meet the needs of the service. To maintain records both manually and electronically, producing routine information as required. It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct. Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually. Person Specification
Experience
NHS Experience preferred or a minimum of 5 years customer service Qualifications
A good standard of Maths and English. Experience of using software packages, including Microsoft Word/Outlook Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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