Working closely with our Investment Bank clients, FinTrU designs technology-enabled solutions to help them meet their regulatory obligations.
Employing over 1,400 people across our UK, EU and US offices, we empower our people to drive innovative solutions within financial services, making a positive contribution to global clients and local communities.
We have always considered ourselves to have a fundamental social purpose to create high-quality professional employment globally.
Job Details: Senior Application Support Engineer
We are looking for a dynamic Senior Application Support Engineer to join our team in either Derry/Londonderry or Letterkenny on a permanent basis. This is an exciting opportunity to be part of an exciting and growing Technology team within a rapidly growing organisation on the global stage. FinTrU is an award-winning RegTech/FinTech company, creating technology-enabled solutions for leading global financial institutions. Across our UK and EU offices, we deliver the highest standard of service to both our clients and our 1400 employees. Our philosophy of continued learning and development, an unwavering commitment to diversity – in all its forms – and our vibrant social culture continue to make us a workplace of choice. You should apply if you: Have at least 5 years’ experience in application support, software troubleshooting, or a related technical role. Have experience with issue tracking and support ticketing systems (e.g., JIRA, Zendesk, ServiceNow). Are familiar with various operating systems (Windows, macOS, Linux) and common desktop applications. Can diagnose and resolve complex problems, as well as collaborate with cross-functional teams to ensure the optimal performance and usability of applications. This is an opportunity to work on: Providing expert-level technical support to end-users and customers for software applications, diagnosing and resolving issues efficiently. Troubleshooting and investigating complex application-related problems. Working closely with development teams to convey technical details of issues, contribute to bug identification, and assist in the release of patches and updates. Benefits: Hybrid working model [opportunity to avail of WFH furniture for your home office] Industry-leading, family-focused initiatives Progressive health & wellbeing policies Industry-leading learning & development strategy Diverse and inclusive social and cultural calendar Company-funded Christmas and summer parties Innovative sabbatical policies, including ‘FinTrU Unplugged’ [a 4-week paid sabbatical] Compensation Summary: Annual salary review Discretionary performance-related bonus scheme Education Level:
Bachelor's Degree Experience Level:
5 years Employment Type:
Full Time Duration:
Permanent
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We are looking for a dynamic Senior Application Support Engineer to join our team in either Derry/Londonderry or Letterkenny on a permanent basis. This is an exciting opportunity to be part of an exciting and growing Technology team within a rapidly growing organisation on the global stage. FinTrU is an award-winning RegTech/FinTech company, creating technology-enabled solutions for leading global financial institutions. Across our UK and EU offices, we deliver the highest standard of service to both our clients and our 1400 employees. Our philosophy of continued learning and development, an unwavering commitment to diversity – in all its forms – and our vibrant social culture continue to make us a workplace of choice. You should apply if you: Have at least 5 years’ experience in application support, software troubleshooting, or a related technical role. Have experience with issue tracking and support ticketing systems (e.g., JIRA, Zendesk, ServiceNow). Are familiar with various operating systems (Windows, macOS, Linux) and common desktop applications. Can diagnose and resolve complex problems, as well as collaborate with cross-functional teams to ensure the optimal performance and usability of applications. This is an opportunity to work on: Providing expert-level technical support to end-users and customers for software applications, diagnosing and resolving issues efficiently. Troubleshooting and investigating complex application-related problems. Working closely with development teams to convey technical details of issues, contribute to bug identification, and assist in the release of patches and updates. Benefits: Hybrid working model [opportunity to avail of WFH furniture for your home office] Industry-leading, family-focused initiatives Progressive health & wellbeing policies Industry-leading learning & development strategy Diverse and inclusive social and cultural calendar Company-funded Christmas and summer parties Innovative sabbatical policies, including ‘FinTrU Unplugged’ [a 4-week paid sabbatical] Compensation Summary: Annual salary review Discretionary performance-related bonus scheme Education Level:
Bachelor's Degree Experience Level:
5 years Employment Type:
Full Time Duration:
Permanent
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