Senior Application Support Engineer - Research and ALS Academic Apps
The University of Bristol’s IT Services division is seeking an enthusiastic, skilled, and passionate professional to join our Research, Arts, Law and Social Sciences Academic Applications Team. This is a senior level technical role that is part of the team that co-designs, implements, maintains, and continually develops and improves the specialist services supporting and promoting research at the University and for services within the Arts, Law and Social Sciences faculty portfolio of digital services. The team currently has 4 members with a broad range of specialist technical skills and experience and is part of Digital Applications within IT Operations, IT Services. What will you be doing?
The role holder will act as the Technical Service Manager (TSM) for a range of Services, working with internal and external stakeholders to maintain, support, and migrate services through their complete service lifecycle. As the team’s Senior Engineer, you will provide technical support to your colleagues. You will maintain a culture of continuous improvement to enhance service delivery within the team and wider IT Services. You will be responsible for creating and regularly maintaining technical documentation for new services and providing instruction to IT Services’ Service Desk and End User support teams to enable them to support the services. Showing initiative and agility in maintaining services, you will be confident working independently as well as part of a team. You will be a champion of the IT Services Charter and Change Management and support the delivery of the Digital Strategy. You should apply if
You: Have experience developing and supporting Java applications, Azure, Docker, SQL Have an understanding and experience of ITIL concepts, particularly Incident, Service Request, and Change Management. Are versed in modern system administration approaches, such as automation, configuration management, version control, monitoring, and alerting. Are highly motivated and enthusiastic about working in a fast-paced and constantly changing environment. Can engage with external suppliers and vendors. Can communicate with others of varying technical levels, whether in person, via email, video call, instant messaging, or telephone. Additionally, the following skills are desirable: Experience of research costing, administration, and publication. Experience with Web APIs and integrating with cloud services. Additional information
This advert will close at 23:59 UK time on 2nd January 2025. Our strategy and mission
We recently launched our strategy to 2030, tying together our mission, vision, and values. The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds, and perspectives – particularly people of colour, LGBT+, and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.
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The University of Bristol’s IT Services division is seeking an enthusiastic, skilled, and passionate professional to join our Research, Arts, Law and Social Sciences Academic Applications Team. This is a senior level technical role that is part of the team that co-designs, implements, maintains, and continually develops and improves the specialist services supporting and promoting research at the University and for services within the Arts, Law and Social Sciences faculty portfolio of digital services. The team currently has 4 members with a broad range of specialist technical skills and experience and is part of Digital Applications within IT Operations, IT Services. What will you be doing?
The role holder will act as the Technical Service Manager (TSM) for a range of Services, working with internal and external stakeholders to maintain, support, and migrate services through their complete service lifecycle. As the team’s Senior Engineer, you will provide technical support to your colleagues. You will maintain a culture of continuous improvement to enhance service delivery within the team and wider IT Services. You will be responsible for creating and regularly maintaining technical documentation for new services and providing instruction to IT Services’ Service Desk and End User support teams to enable them to support the services. Showing initiative and agility in maintaining services, you will be confident working independently as well as part of a team. You will be a champion of the IT Services Charter and Change Management and support the delivery of the Digital Strategy. You should apply if
You: Have experience developing and supporting Java applications, Azure, Docker, SQL Have an understanding and experience of ITIL concepts, particularly Incident, Service Request, and Change Management. Are versed in modern system administration approaches, such as automation, configuration management, version control, monitoring, and alerting. Are highly motivated and enthusiastic about working in a fast-paced and constantly changing environment. Can engage with external suppliers and vendors. Can communicate with others of varying technical levels, whether in person, via email, video call, instant messaging, or telephone. Additionally, the following skills are desirable: Experience of research costing, administration, and publication. Experience with Web APIs and integrating with cloud services. Additional information
This advert will close at 23:59 UK time on 2nd January 2025. Our strategy and mission
We recently launched our strategy to 2030, tying together our mission, vision, and values. The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds, and perspectives – particularly people of colour, LGBT+, and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.
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