We are seeking a dedicated and experienced professional to lead a well-established team of Care and Support Brokers. In this role, you will oversee the brokering of care and support solutions to meet the needs of individuals within the community. Working closely with the Adult Services and Health Directorate's Commissioning Team, social care staff, NHS colleagues, and care providers, you will ensure high-quality, cost-effective care packages and placements are arranged. This position reports directly to the Well-being Manager.
£23.79 LTD per hour inclusive of holiday pay
3 month initial contract with possibility of extension after this
35 hours per week
Responsibilities: Provide leadership and direction to a team of brokers, ensuring effective service delivery.
Coordinate and broker complex care placements and services in line with support plans.
Develop and maintain relationships with care providers and referral sources.
Collaborate with health and social care teams to ensure value-for-money decisions.
Ensure all service agreements are compliant and meet quality standards.
Monitor financial performance, ensuring adherence to budgets.
Supervise and develop team members through regular training and performance reviews.
Promote customer service excellence, ensuring processes are client-focused.
Requirements: Essential Qualifications:
A-Level or NVQ Level 3 business qualification or equivalent experience.
Experience: Working in a social care or health environment.
Delivering customer-focused services.
Using IT systems such as Microsoft Word and Excel.
Understanding the needs of individuals requiring care and support.
Skills: Effective verbal and written communication.
Strong numeracy and data analysis capabilities.
Ability to work independently and collaboratively.
Excellent time management and organisational skills.
Commitment:
A flexible approach to meeting service needs and a strong commitment to equality and diversity.
Desirable: Experience with care management systems (e.g., Liquid Logic/Controcc).
Familiarity with data protection and security protocols.
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3 month initial contract with possibility of extension after this
35 hours per week
Responsibilities: Provide leadership and direction to a team of brokers, ensuring effective service delivery.
Coordinate and broker complex care placements and services in line with support plans.
Develop and maintain relationships with care providers and referral sources.
Collaborate with health and social care teams to ensure value-for-money decisions.
Ensure all service agreements are compliant and meet quality standards.
Monitor financial performance, ensuring adherence to budgets.
Supervise and develop team members through regular training and performance reviews.
Promote customer service excellence, ensuring processes are client-focused.
Requirements: Essential Qualifications:
A-Level or NVQ Level 3 business qualification or equivalent experience.
Experience: Working in a social care or health environment.
Delivering customer-focused services.
Using IT systems such as Microsoft Word and Excel.
Understanding the needs of individuals requiring care and support.
Skills: Effective verbal and written communication.
Strong numeracy and data analysis capabilities.
Ability to work independently and collaboratively.
Excellent time management and organisational skills.
Commitment:
A flexible approach to meeting service needs and a strong commitment to equality and diversity.
Desirable: Experience with care management systems (e.g., Liquid Logic/Controcc).
Familiarity with data protection and security protocols.
#J-18808-Ljbffr
