Ref number:
Bournemouth 5261929
Office based
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK. For office based and hybrid roles, your commute to the place of work must be less than 1 hour. This is a temporary role. Please do not apply if you are seeking a permanent position. Skills & Experience:
A Level qualification, NVQ 3 in Business Administration or equivalent experience. Excellent knowledge of ICT tools including MS Office and other relevant programs. Experience of providing administrative support and working with a range of partnership organisations such as other LA’s or Health Partners. Experience and excellent skills in preparing clear and succinct meeting notes. Experience in diary management for Senior Officers to organise large meetings and events. Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner. Ability to plan and prioritise your workload effectively in an environment of change with competing demands and using initiative to provide proactive support. What's involved with this role:
As a Senior Business Support Officer, you will play a crucial role in providing essential guidance and technical support at an advanced level of knowledge in that area, fostering development, and championing new systems and ways of working. This is integral to delivering efficient services to customers, ensuring the highest standards are met. The role is fast paced working to statutory deadlines.
Key responsibilities:
Empower team members by providing clear guidance, support and coaching on complex technical processes and systems within a set of guidelines, fostering a collective talent that results in enhanced performance and achievement of objectives. Meet customer expectations through effective call handling by demonstrating exceptional communication skills, active listening, and empathy. Resolve complex and escalated enquiries from internal/external stakeholders promptly and professionally, provide accurate information, and ensure a positive customer experience. Organise multi-agency meetings which can be complex. Capture accurate decisions and summarise key information effectively during meetings. Maintain a high level of knowledge of processes and procedures in own area of work. Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases. Collect, collate, analyse, and disseminate statistical data relevant to the service unit. Interrogate, review and interpret diverse information efficiently, to extract required information for daily tasks. Provide meaningful insights through the dissemination of information, contributing to informed decision-making and effective monitoring of service performance.
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Bournemouth 5261929
Office based
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK. For office based and hybrid roles, your commute to the place of work must be less than 1 hour. This is a temporary role. Please do not apply if you are seeking a permanent position. Skills & Experience:
A Level qualification, NVQ 3 in Business Administration or equivalent experience. Excellent knowledge of ICT tools including MS Office and other relevant programs. Experience of providing administrative support and working with a range of partnership organisations such as other LA’s or Health Partners. Experience and excellent skills in preparing clear and succinct meeting notes. Experience in diary management for Senior Officers to organise large meetings and events. Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner. Ability to plan and prioritise your workload effectively in an environment of change with competing demands and using initiative to provide proactive support. What's involved with this role:
As a Senior Business Support Officer, you will play a crucial role in providing essential guidance and technical support at an advanced level of knowledge in that area, fostering development, and championing new systems and ways of working. This is integral to delivering efficient services to customers, ensuring the highest standards are met. The role is fast paced working to statutory deadlines.
Key responsibilities:
Empower team members by providing clear guidance, support and coaching on complex technical processes and systems within a set of guidelines, fostering a collective talent that results in enhanced performance and achievement of objectives. Meet customer expectations through effective call handling by demonstrating exceptional communication skills, active listening, and empathy. Resolve complex and escalated enquiries from internal/external stakeholders promptly and professionally, provide accurate information, and ensure a positive customer experience. Organise multi-agency meetings which can be complex. Capture accurate decisions and summarise key information effectively during meetings. Maintain a high level of knowledge of processes and procedures in own area of work. Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases. Collect, collate, analyse, and disseminate statistical data relevant to the service unit. Interrogate, review and interpret diverse information efficiently, to extract required information for daily tasks. Provide meaningful insights through the dissemination of information, contributing to informed decision-making and effective monitoring of service performance.
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