Conduct service reviews to update the Needs Assessment Care/Support Plan and Risk Assessment documentation as appropriate. Undertake local Quality Audits in line with regulatory and contractual requirements. Monitor compliance ensuring all Service User and Employee files are maintained and updated as required. Carry out field observations for all new Care Workers in line with our in-house training and development programme and take any appropriate action as necessary. Communicate effectively with branch staff and other internal teams as required. Implement quality control procedures and processes to ensure the Branch achieves the required level of compliance at all times. Ensure Health and Safety Legislation is adhered to at all times. Undertake other duties as requested by your Line Manager. Undertake on-call activities as directed by your Line Manager. Person Specification:
The successful applicant will have previous experience within the Health and Social Care sector and will ideally be proficient in undertaking Customer Care Needs Assessments, writing Care Plans, and auditing and observing quality standards. Superb customer service skills are a must along with a positive, can-do attitude. Attention to detail is also vital as is a genuine passion for quality and high standards. This is an opportunity for someone who enjoys going the extra mile whilst making a real difference to individuals' quality of life. We believe strongly in supporting our employees to achieve their career aspirations, which is why we offer a structured career pathway to help you achieve your career goals. What we offer:
Paid mileage Free DBS Career development opportunities Holiday pay Job security Ongoing training including paid induction training & paid refresher training Pension scheme Personal and professional development Refer a friend bonus scheme On-going Support This post is subject to an Enhanced DBS check and you must have a full UK driver's license and access to your own vehicle. Bexley Homecare treats all employees equally.
#J-18808-Ljbffr