Job Opportunity: Senior Claims Co-ordinator
Hours: Monday to Friday, 8:30 AM – 5:00 PM (with 30-minute lunch break)
Salary: £31,930 per annum
Holiday: 28 days holiday, including bank holidays (rota basis for bank holiday work)
We are currently seeking a skilled and experienced Senior Claims Co-ordinator to join our dynamic team. This office-based position offers an exciting opportunity to contribute to the successful management of property and reactive maintenance claims. The ideal candidate will have prior experience in property claims handling and some supervisory or team leader experience. You will play a key role in delivering exceptional customer service while overseeing the complete lifecycle of restoration and reinstatement insurance claims.
Responsibilities:
Oversee the claims lifecycle from receipt of the initial instruction to job completion. Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements. Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient and exemplary job completion. Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards. Schedule trades according to job requirements on a day-to-day basis, optimizing time and minimizing travel. Order materials in advance when necessary to keep workflows uninterrupted. Take lead responsibility for assessing customer satisfaction with service and identifying any necessary remedial action. Qualifications and Experience:
Previous experience in administration, claims handling, or customer service. Experience in planning and allocating work to field-based staff is preferred. Experience overseeing the work of others or supporting team workflow. An understanding of claims management tools and systems is an asset but not required. Preferred Skills:
Strong literacy and numeracy skills. Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential. Excellent communication skills with the ability to influence and engage effectively across all levels. If you are a proactive and dedicated claims professional with a passion for excellent customer service, we encourage you to apply for this exciting opportunity. We look forward to hearing from you soon!
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Oversee the claims lifecycle from receipt of the initial instruction to job completion. Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements. Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient and exemplary job completion. Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards. Schedule trades according to job requirements on a day-to-day basis, optimizing time and minimizing travel. Order materials in advance when necessary to keep workflows uninterrupted. Take lead responsibility for assessing customer satisfaction with service and identifying any necessary remedial action. Qualifications and Experience:
Previous experience in administration, claims handling, or customer service. Experience in planning and allocating work to field-based staff is preferred. Experience overseeing the work of others or supporting team workflow. An understanding of claims management tools and systems is an asset but not required. Preferred Skills:
Strong literacy and numeracy skills. Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential. Excellent communication skills with the ability to influence and engage effectively across all levels. If you are a proactive and dedicated claims professional with a passion for excellent customer service, we encourage you to apply for this exciting opportunity. We look forward to hearing from you soon!
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