Senior Client Care Advisor

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Altrincham Vets for Pets Practice. This position is a full-time role working 40 hours per week including 1 in 3 Saturdays. This will include a mixture of shifts typically 9.00 - 17.00 or 11.00 - 19.00 p.m. across the week. A Saturday shift will be either 9.00 - 17.00 or a 10.00 - 18.00. We are open bank holidays, excluding Easter Sunday, Christmas Day and Boxing Day, and there will be a requirement to work some of these. About us: We are a newly extended practice with more modernised space to treat our ever-growing base of pets. A forward-thinking, close working team with a passion for pets and exceptional client service. Here in Altrincham, we have reimagined how a practice works, putting our team at the centre of everything we do, which is reflected in our expansion. We have 5 consultation rooms, 2 theatres and a dedicated recovery area. We also have a set space for Vet Study, dedicated operational office and a large colleague rest room. The administrational team is made up of 4 part-time Client Care Advisors, and working alongside the Client Care Administrator, you will be supporting the Practice Manager with the operational running and efficiency of the client care functions of the practice. Key Responsibilities: Working at a senior level, your daily responsibilities will include ensuring our team are in the right place and the right time to ensure our client journey is second to none, overseeing the daily resource planner and ensuring our daily tasks are completed timely and efficiently. You will also be overseeing the training requirements of the team to ensure they are competent and compliant. You will have experience in leading a team in client care and be confident in administrational processes, including the use of electronic appointment diaries, Excel, and telephony. Benefits: In return, we offer such benefits as a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary is £26,000 at £12.50 per hour with 20 days holiday plus bank holidays for the first 2 years of service, going to 25 days in year 3. We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference, so if you meet our role requirements, we’d love to hear from you. Location:

WA14 5GR Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

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