Glenbrae Veterinary Clinics, Bearsden, Scotland
We are hiring a Senior Client Care Advisor!
We have an exciting opportunity for a Senior Client Care Advisor to join our fantastic team at Glenbrae Veterinary Clinic on a full-time basis. We are looking for someone who is passionate about the job and can fit in with the team. Someone who will go the extra mile to provide a professional and personal service to each client is vital for the role as this is at the heart of the company’s ethos. The successful candidate will have previous customer service experience (preferably min 3 years), ideally within a veterinary setting although this is not essential. The ideal candidate will be confident, committed, and able to work well under pressure with exceptional organisational skills. A friendly manner and love for animals is also essential for this role. As this is a senior position, it is important that the successful candidate possesses leadership skills as they will be responsible for overseeing their team of 8 CCAs. Due to the nature of this role, there will be a varied level of responsibilities, including: Greeting clients and dealing with their enquiries. Maintaining client records. Taking payments and assisting with daily banking if required. Overseeing Pet Health Club membership. Dairy management. Maintaining key communications with clients and the work team. About the rota
The shift pattern will be a 38-hour working week which can be flexible over 4 or 5 days. Saturdays are 1:3 with no OOH or Sundays. Want to know more?
Glenbrae has been established since 1990 and we are a busy 3-site practice with Tier 2 RCVS accreditation. We became part of the IVC Evidensia family in 2019 which has helped us by providing many opportunities for clinical excellence and development within our teams. Our mission is to provide outstanding conventional and holistic care from a local friendly and caring team. In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave. Additional annual leave for your birthday which will be added to your holiday allowance. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay. Cycle to work scheme. Initiatives focused on employee wellbeing. Non-accidental injury support. Learning and development opportunities via the IVC Evidensia Academy. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers. Discounted staff pet care. At IVC Evidensia, we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. Glenbrae Veterinary Clinics, Bearsden
49-53 Stockiemuir Ave, Bearsden, G61 3JJ, United Kingdom
#J-18808-Ljbffr
We are hiring a Senior Client Care Advisor!
We have an exciting opportunity for a Senior Client Care Advisor to join our fantastic team at Glenbrae Veterinary Clinic on a full-time basis. We are looking for someone who is passionate about the job and can fit in with the team. Someone who will go the extra mile to provide a professional and personal service to each client is vital for the role as this is at the heart of the company’s ethos. The successful candidate will have previous customer service experience (preferably min 3 years), ideally within a veterinary setting although this is not essential. The ideal candidate will be confident, committed, and able to work well under pressure with exceptional organisational skills. A friendly manner and love for animals is also essential for this role. As this is a senior position, it is important that the successful candidate possesses leadership skills as they will be responsible for overseeing their team of 8 CCAs. Due to the nature of this role, there will be a varied level of responsibilities, including: Greeting clients and dealing with their enquiries. Maintaining client records. Taking payments and assisting with daily banking if required. Overseeing Pet Health Club membership. Dairy management. Maintaining key communications with clients and the work team. About the rota
The shift pattern will be a 38-hour working week which can be flexible over 4 or 5 days. Saturdays are 1:3 with no OOH or Sundays. Want to know more?
Glenbrae has been established since 1990 and we are a busy 3-site practice with Tier 2 RCVS accreditation. We became part of the IVC Evidensia family in 2019 which has helped us by providing many opportunities for clinical excellence and development within our teams. Our mission is to provide outstanding conventional and holistic care from a local friendly and caring team. In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave. Additional annual leave for your birthday which will be added to your holiday allowance. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay. Cycle to work scheme. Initiatives focused on employee wellbeing. Non-accidental injury support. Learning and development opportunities via the IVC Evidensia Academy. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers. Discounted staff pet care. At IVC Evidensia, we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. Glenbrae Veterinary Clinics, Bearsden
49-53 Stockiemuir Ave, Bearsden, G61 3JJ, United Kingdom
#J-18808-Ljbffr
