Do you have experience dealing with Aerospace customer accounts? If so, this position could be perfect for you! Our client is a global, leading precision component manufacturer primarily operating in the Aerospace sector. They manufacture precision engineered parts for aerospace customers (mainly precision fabrication and machining) and are looking for a
Senior Customer Account Controller/Team Lead
to join their growing team. Position Details: Permanent Competitive Salary 07:30am – 16:30pm Mon-Thurs, 07:30am – 12:30pm Friday Location: Alcester Job Responsibilities
Liaising with customers, updating them on their orders, dealing with internal teams to chase progress on orders, making sure everything is going to plan, working with the accounts department, chasing parts, raising despatch paperwork, dealing with the quality and engineering teams, uploading purchase orders. Ensure data integrity of the orderbook by administering customer orders, schedules, amendments, and acknowledgements effectively within the sales order systems. Provide customers with updates on progress during the manufacturing process to ensure that any changes to delivery are communicated effectively. Collate accurate information on progress of open purchase orders and update customers on delivery via agreed forum (Portals, Delivery Updates, Conference Calls). Responsible for raising documentation to allow parts to be shipped in accordance with customer requirements and ensuring on-time delivery and compliance. Link internal communication channels for NPI, Quality, Purchasing, Planning, Operations, and Sales. Ensure all outstanding accounts are paid in full, along with accounting. Manage and administer customer accounts, ensuring all data is accurate and up to date. Review and negotiate customer scorecards along with producing corresponding in-house KPI’s. Administer customer orders, schedules, amendments, and acknowledgements effectively and accurately within the order systems. Always maintain order book accuracy. Support with customer complaints/returns by liaising with the Quality department ensuring processes are adhered to and communication with customer is maintained. Essential Experience/Skills/Qualifications
Strong experience dealing with customers, and ideally liaising with internal teams too. Must have worked with aerospace customers. Supervisory experience or strong senior customer account controlling. Well-versed with Microsoft Excel & strong Maths and English literacy skills. Company Benefits
31 days Annual Leave (inclusive of Bank Holidays). Participation in the Employee Bonus Scheme. Pension Scheme Eligibility (4% employer contributions paid monthly). If you feel you’re a good fit for this position, please click ‘apply’.
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Senior Customer Account Controller/Team Lead
to join their growing team. Position Details: Permanent Competitive Salary 07:30am – 16:30pm Mon-Thurs, 07:30am – 12:30pm Friday Location: Alcester Job Responsibilities
Liaising with customers, updating them on their orders, dealing with internal teams to chase progress on orders, making sure everything is going to plan, working with the accounts department, chasing parts, raising despatch paperwork, dealing with the quality and engineering teams, uploading purchase orders. Ensure data integrity of the orderbook by administering customer orders, schedules, amendments, and acknowledgements effectively within the sales order systems. Provide customers with updates on progress during the manufacturing process to ensure that any changes to delivery are communicated effectively. Collate accurate information on progress of open purchase orders and update customers on delivery via agreed forum (Portals, Delivery Updates, Conference Calls). Responsible for raising documentation to allow parts to be shipped in accordance with customer requirements and ensuring on-time delivery and compliance. Link internal communication channels for NPI, Quality, Purchasing, Planning, Operations, and Sales. Ensure all outstanding accounts are paid in full, along with accounting. Manage and administer customer accounts, ensuring all data is accurate and up to date. Review and negotiate customer scorecards along with producing corresponding in-house KPI’s. Administer customer orders, schedules, amendments, and acknowledgements effectively and accurately within the order systems. Always maintain order book accuracy. Support with customer complaints/returns by liaising with the Quality department ensuring processes are adhered to and communication with customer is maintained. Essential Experience/Skills/Qualifications
Strong experience dealing with customers, and ideally liaising with internal teams too. Must have worked with aerospace customers. Supervisory experience or strong senior customer account controlling. Well-versed with Microsoft Excel & strong Maths and English literacy skills. Company Benefits
31 days Annual Leave (inclusive of Bank Holidays). Participation in the Employee Bonus Scheme. Pension Scheme Eligibility (4% employer contributions paid monthly). If you feel you’re a good fit for this position, please click ‘apply’.
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